29 Sep 2013 · MoveAdvisor
1.0 out of 51.0
If I could give this company a negative 1000 stars I would. Due to their incompetence, negligence, or worst, we lost everything we own when we trusted them to store our belongings for a short time and then move us to our new home. While we will never know the true and complete story, they allegedly moved our belongings from their storage facility, packed them in a shipping container on a trailer, and then left the container in their unsecured parking lot. The container disappeared one night and they "assumed" it had been picked up by a freight forwarder (Without any previously made arrangements or authorizing paperwork or a manifest? Really??!) They supposedly did not discover the container had actually been stolen for three weeks and did not report the theft to the police until then, long after the trail was cold. Their sales agent, the police detective, and our private investigator all told us they believe it was an inside job, but good luck proving it. At the time of the move, we had just retired and had trusted Alex to move a lifetime of precious family photos, heirlooms and works of art, along with all of our furniture and household items to our new home out of state. After the theft, all that we had left was the clothing in our suitcases and our dogs, the only things we could bring with us on the plane. Furniture, dishes, pots and pans can be replace, but every single photo of our children as infants and precious rememberances of family members now gone cannot be replaced. Our lives will never be the same thanks to this company.As difficult as the loss was to accept, the attitude of Alex and North American Van Lines was even worse. Alex would not even return our initial calls to him and instead had his salesperson call us back. When we did eventually speak with him, he told us they were in the process of reviewing their security cameras to see if they could discover more information about the theft. We later discovered that they had no security cameras. We had to repeatedly demand reimbursement for the $20K we had paid up front for them to move our belongings once it was clear there were no belongings to move. Yes, we were eventually paid, but it took nearly three months, and we certainly could have used that money in those first three months to replace essentials we desperately needed.Selecting this company was the worst decision of our lives.
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