30 Aug 2022 · MoveAdvisor
1.0 out of 51.0
PLEASE do your research and make sure you're reading reviews for the right "ALL AMERICAN MOVING, LLC".
I requested a quote for a cross country move from from CA to FL, and was quoted $2568.00 for a two bedroom apartment. I stated to Alexandra (my agent) that that seemed very low; but she stated that they work with carriers that are transporting other moves in same directions, and thus, able to provide lower rates than competitors.
After I (mistakenly) made a deposit of $624 to hold a reservation, I asked if it would be possible to to do a walk-through to finalize estimate, to which she responded: "Not to worry, I have your complete detailed list of items, so no need. The final bill will not fluctuate much from this $2568 estimate, this is what we do; we move people everyday". They give customers a 36 hour window to cancel move and to get their deposit back (minus 15% fee). The red flag was when she said there would be no prior walk-thru (I later called different moving companies that confirmed that's not a legitimate way of doing business and that the industry standard is to *always* have a walk-through to go over list of items prior to actual move date).
The week prior to the originally scheduled moving day, there were three different calls from ALL AMERICAN MOVING to go over the list of items, with different agents. It seemed odd to me, but I figured better be safe than sorry.But I also was constantly correcting them on the wording of the larger furniture.
However, by the last call I asked to cancel the move because the entire experience began to feel too shady, too many red flags, and too many reviews expressing the same situation (once I found the RIGHT company name when I dug deeper). However, they never confirmed the cancellation, either with me, nor PLYMOUTH VAN LINES, INC (they also don't notify you WHICH carrier the reservation is through until after cancelation window is over and only a couple of days before the move) as a way to lock you in/trap you into a transaction. The day of my original move date, PLYMOUTH VAN LINES called to confirm and I again explained that I had attempted to cancel based on concerns of being underquoted and red flags. When we went over
the detailed list of items, she said that there was ABSOLUTELY NO WAY that the move would be $2568. In addition, the list she had- had different wording (i.e. instead of listing "dining room table" ALL AMERICAN MOVING wrote "small kitchen table"). This went on throughout the list of items, which was provided by ALL AMERICAN MOVING to PLYMOUTH VAN LINES. The carrier from PLYMOUTH VAN LINES, kept repeating the discrepancies item by item. I again, said I cancelled because this was not what I signed up for and ALL AMERICAN MOVING did not do the job I paid for (the $624.00 deposit). ALL AMERICAN MOVING appears to be modifying their language in an effort to grossly under-quote customers, and essentially trap them on their moving day, where most people can't cancel the move or have time to search for another company. This is not a legitimate business in that they are not doing their actual JOB to provide accurate (or at least a more close) estimate.
If you're thinking of using this company, please pause, and call other moving companies to compare. The gas price and labor alone, would be a major part of the final cost, so please do the math. Please do your research, send pictures of all items if they aren't willing to do a walk-thru (which any reputable company absolutely SHOULD do a walkthrough prior to moving day). It's so easy to get lured in like I did.
If your experience is similar at all to this,
or you also feel you've been scammed by ALL AMERICAN MOVING, please CALL YOUR BANK to dispute charges and provide them with all documents and communications, contact BBB, and share your stories on any all review platforms to warn others so that they don't end up with charges for services they trapped you in at double, or triple the original quote. Moving is already very stressful and can be exhausting, and easy to miss crucial information when doing a quick Google search. Please research further. I hope this helps someone avoid an expensive mistake.
During my dispute with the bank, they responded to my bank stating that "refused to provide reason". My hope is that their "recorded calls" are actually recorded because this an absolutely blatant lie. I hope that there's a way to obtain those recordings - not just in my case- but with those who've been wrongly charged.
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