1 May 2023 · MoveAdvisor
1.0 out of 51.0
Buyer BE AWARE — DO NOT use this company this is a Bait and Switch of the worst people
First, Sonny Bales quoted a price ($3,286) that seems reasonable and is “binding moving estimate” so you’re locked into your price which is based on square footage on the truck. (Which only they understand, because.. what the F is 450 sq ft??) it’s a cross country move with not much stuff, enough to comfortably live in a 500sq foot apartment.
For me personally, I was assured on at least 3 separate occasions by Sonny and other representatives, that I was under the square footage and could add boxes if I needed to. No problem.
I paid a deposit ($1,408) which is refundable only if they have 48hours notice and several weeks later after booking, they called to verify what items were going on the truck. I recanted what I remembered from my storage unit (that I hadn’t physically seen in months and a fact they were aware of) On the verification call for the BOL (Bill of Lading) and was assured again that even after adding, a desk, office chair, dresser and approximately 10 boxes that I was STILL UNDER the square footage I’d been quoted. So I’m thinking — SWEET, best company…..
Boy was I wrong ? The day they were scheduled to come do the move, they didn’t arrive because the truck had “problems.” The following day, I’m in a crunch, because they were supposed to come the day beforehand, AND THAT’S WHERE THE NIGHTMARE BEGAN…
When the driver, Cody arrived he took a quick look at everything, asked what was going on the move and when I explained that it was everything inside my 10x10 storage unit THAT I HAD SENT SONNY A PHOTOGRAPH OF WHEN BOOKING THE MOVE — i was told that I wasn’t definitely not UNDER the minimum, in fact I was more than DOUBLE the space!!! And that he could only take exactly what was listed on the BOL from my call (a tidbit of information absolutely no one ever mentioned). Oh and there would be a surcharge for my “bulky sofa” —- so now my head is spinning ??
At this point, I have NO options, I can’t get a refund for the deposit because it’s too late, and I have to move my stuff….
So Cody “helps me out” and almost doubles my cost, but still can’t fit my mattress or several other items in the space he’s now allowed for me at a new price bringing my move to $4,600!!
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Oh and let’s talk about the timing…. It took them TWO MONTHS to move my belongings! All once again information that was hidden by Sonny. When booking and coordinating, I told Sonny I was hoping for my stuff to arrive by Thanksgiving, thinking that two weeks would be a reasonable timeframe, he seemed to agree it was possible (they picked up around November 6th) —- WRONG AGAIN, I didn’t receive my belongings until DECEMBER 21st!!!! Because they don’t move your stuff till it’s convenient for them….
Good thing we had to buy a new bed and dresser since they didn’t have room in the amount of space I paid for or we would have been on an air mattress for two months!!!
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Oh and what about the little box? Yes… a small box, maybe 5x7x7 that Cody said would probably get lost if we didn’t pack it in the larger box that he personally packed with my vacuum and other bulky items listed on the BOL that had to go in a box, or else ? something else they conveniently leave out but yes, box your vacuum and brooms if you’re thinking of still booking this shit show of a full service move.
But yeah, when I opened my big box at home two months after I’d packed it, do you think the little box was inside?
Yeah, no… you’re right, it wasn’t.
And do I have any recourse for the little box? No, because according to my paperwork, it doesn’t even fucking exist.
So, if you’re wondering—- geeze, what do I do now for my long distance move….
Honestly, as someone who has done this before multiple different ways, the two best options are.
1- Sell it all and rebuy everything
2- Use a different service — the one I used on my previous move was on point, I only chose this company because it included unloading and loading
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