20 Sep 2025 · MoveAdvisor
1.0 out of 51.0
The company was kind and informative until the move happened. They added an 18% fuel charge calculated on the total cost. I was not informed about the fuel charge until the move was completed. They added supplies cost that they refused to itemize. When I called, they argued that the moving blankets were part of the supplies cost, yet didn't leave them with us. Nick, the customer rep, communicated like a pitbull when I called to question why the actual cost was $400 over the estimate he gave me the day before.
Finally, I gave a negative review, had a call from a customer representative from Texas who promised me $400 after I complete the forms. The email address provided to return them was not real. I used two separate email accounts and received "undeliverable" from both. Again, i was strung along..
I paid $400 for for my error of trusting this company. It wasn't worth it.
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