7 Oct 2022 · MoveAdvisor
1.0 out of 51.0
Budget Vanlines Brokered this awful company. All Season Van Lines put me through months of misery, and I continue to feel the repercussions because I am replacing all my broken furniture and missing items. I basically paid this company thousands of dollars to break all my furniture, lie to me, withhold information from me, and be extremely rude and nasty to me. They more than doubled my original estimate, were late picking up so I had to hire someone to meet them because I already moved across the country, they told me I could expect my shipment in 8 days, but it took well over a month. I was told I would have free storage for a month, and then they would charge me 120 a month to keep it in storage, but I got a call with less than 24 hours notice letting me know my stuff would be arriving the next morning at 7 am and since a month had gone by, my free storage was done with, and they said they would charge me 800 dollars a month to store my stuff. I had to scramble to rent a storage unit to make sure these people didn't charge me 800 dollars. The next day, these people show up in this junky truck and open it up and my stuff is destroyed. Part of the contract was to disassemble and reassemble my stuff, but their version of disassembly was to literally rip shelves off, and break everything. The stuff they did actually take a screwdriver to and disassemble, they ruined in transit and lost all the screws. They also scratched my furniture to hell, broke boxes apart, and my mattress is ruined and filthy. They tried to blame it on me claiming it was already like that. It was a brand new mattress and the stains were all consistent with tears in the plastic mattress cover they provide. They didn't reassemble my furniture, as they stated they were late to another drop off (not that they would have been able to anyway because they destroyed my furniture and lost all the screws) and for some bizarre reason one of the movers was pretending to be a spanish speaker- he was very poorly saying words in Spanish pointing at things saying "esto esto" because I guess He assumed he could get out of me confronting him because he assumed I didn't speak spanish?I asked him a question in Spanish and said several things to him and he had no idea what I was saying. Fast forward after the drop off... I ask this company how to file an insurance claim, and they give me an internal email to their company and just Said "send pictures, they have 45 days to get back to you" and I sent the email, asked for confirmation of receipt. Nothing. Followed up 40 days later and asked the status, and this woman Vanessa just repeated to send the email and i let her know i did and then she ignored me. Then I followed up after 45 days and said id like the number to the insurance claim company, Vanessa refused to give it, insulting me, patronizing me, and telling me to leave her alone because THEY WOULD CALL ME. I asked when they would call, and she repeated to leave her alone. I said I wouldn't leave her alone since she was my only point of contact with all season van lines, and she shut me down telling me to go about my day. Finally this Vanessa character texts me the insurance company number. So she basically argued with me for an hour only to randomly send me the number. I called the number and left a message and no response. Same story since July. I researched the insurance company through the phone number and reviews are saying it is a scam. I feel like I'm missing so many infuriating details about this nightmare company. Hindsight is 20-20 and I would have done this so much differently if I could go back in time, but please, I beg you to heed my warning. You do not want to deal with this company. I repeat, DO NOT USE THIS COMPANY.
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