26 Oct 2017 · MoveAdvisor
1.0 out of 51.0
Stop and Moved dispatched a pickup for a move today, My quote price was $825.00 for a specific amount of items listed on a my itinerary. I had items organized on what was to picked up and what was not to be delivered by truck, but the movers moved everything and was unable to get all my items because there was no more room for the items that were supposed to go. Then the moving company doubled the amount of my pickup to $1567.00 because of the size of my totes. THEY DID NOT SPECIFY WHAT SIZE MY TOTES HAD TO BE IN ORDER FOR MY PRICE TO BE $825.00. YES I HAD MORE TOTES, BUT SPECIFICALLY SAID 20 TOTES NOT 25 TOTES AND 2 BOXES. I paid according to my agreed upon quote, they also made me sign a contract before they confirmed my pickup items. I did not have all of the money and my card did decline, I told the moving crew leader that the items could STAY BECAUSE I DIDN'T HAVE THE MONEY, BEFORE THEY PULLED OFF WITH MY STUFF. He then proceeded to charge my card for a lesser amount, even though I explained I would not have the money to pay them for the move. Once charged for my move and the truck left, I had found out some devastating news and I needed to alter and reroute my belongings. The company was not helpful but said I signed a contract and had to pay my balance in order for my things to be released. I asked if I could reroute my things to a storage near the pickup location and was told no, I AM TOTALLY DEVASTATED BY THIS OUTCOME AS MY THINGS ARE VALUABLE TO ME AND THEY NOW ARE HOLDING THEM HOSTAGE. It hadn't even been 30 minutes that they pulled off that I need to change my relocation destination for my items, I'm TOTALLY DISTRAUGHT, my daughter's BABY PICTURES and PERSONAL IRREPLACEABLE ITEMS ARE IN THEIR CARE, I just want my items RETURNED AND MY REFUND. THEY'VE MADE MY MOVING EXPERIENCE HORRIBLE. I'M GOING TO BE HOMELESS AND MY STUFF IS GONE. THEY WERE SO BUSY TRYING TO SEE WHAT OTHER CHARGES THEY COULD ADD ON TO MY INVOICE THEY LEFT SUPPLIES BEHIND.
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