14 Dec 2015 · MoveAdvisor
1.0 out of 51.0
It was supposed to be a simple move with about a one bedroom apartment's worth of stuff or less. But in the end, nothing but a recording of the conversations I had with the sales people and the movers will validate my case with the company. In summary, I felt cheated of about $350, I lost one whole box of belongings, a few of my goods were damaged, and my new pair of scissors was 'accidentally' stolen by the movers. But I can only be offered $25 for compensation since I cannot provide proof and my signature is too powerful in protecting them and reminds me so much of how big a mistake I made when I was stressed and moving alone.
I think their main flaw was the lack of communication between departments and even within the individual teams. The agreement I had when I talked to a quality team member on the phone was not reflected accurately in the contract. Throughout the whole pickup process, I was treated like a foolish little girl whose words had no power with no one to validate my words. From that, I felt cheated of about $350 - paying for a shuttle that wasn't used. Later on, during the delivery process, the movers were different people and they seemed nice and wanted to assure that I had all my belongings. In the end, if I didn't catch that one box and some stools were missing, I would have lost two boxes instead of one - one box is still missing to this day and chances are I won't be able to get it back. My pair of scissors was taken 'accidentally' by the movers when they left and they denied having it when I called them about it. The claims process took 4 months, some of the people in Customer Service were very nice and really went and checked for my box, while others didn't sound like they cared, and in the end, I was only offered $25 because of my signature and lack of initial protest. I chose to reject that to keep my right in writing this review.
What I learned most about this experience is to be very careful of what you sign, be suspicious, and check and triple quadruple check both when the belongings are loaded and when they are delivered. Take pictures of all your belongings before and after.
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