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Recent reviews

M
16 Jul 2026 · MoveAdvisor
1.0 out of 51.0
This is not a company to rely on when needing storage in between locations. Climate controlled storage is a farce. Instead, an abandoned metal building was utilized. This was only discovered after the building was burglarized. It took multiple attempts of calling to get to someone in charge. When finally speaking with ‘Dispatch’ the person was rude and hung up on me in an effort to do damage control contacting their local person, Poncho, to meet the police on site. I was naive and failed to take the insurance. Items were stolen and a police report was filed. The initial compensation after speaking a few additional times with Dispatch, Leo, was a saving of $250. After items were delivered the full remaining payment was required. The only follow up compensation was considered was $350. We were not satisfied in the effort of the company to rectify the problem. Do NOT rely for storage between locations.
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W
4 Dec 2024 · MoveAdvisor
1.0 out of 51.0
Jake the salesman providing information was excellent. Once a contract was signed everything changed. They couldn't keep the proposed schedule which they accepted, either for the pickup or the delivery putting us in a bind. The scheduler never returned calls. Everything was packed well by us before the movers arrived except for a 3rd generation heirloom table. The 3-person pick-up team did an excellent job carefully wrapping and taping the table to prevent damage. A 1-person delivery team arrived 2 days late and with a significant number of broken boxes. The truck was packed with furniture for a number of different clients. Everything was a haphazard mess! The single delivery person haphazardly perched on top of a 6ft stepladder pulled items belonging to us and other clients from the top of the pile, toppling them onto the ground trying to unload the truck and fined our items. Everything was treated like garbage. Precious items were broken. The wrapping of our heirloom table had been partially removed prior to delivery and the table was badly damaged. It had certainly been dropped, unpacked to review the damage, and not repacked very well at all. The corner was broken, and the table was severely scratched. I have called several times to place an insurance claim with no response. They only give you 2 days to file and never pick up the phone. This is not a moving company that you would ever want to use!!!!!! Bill
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S
13 Nov 2024 · MoveAdvisor
1.0 out of 51.0
My boyfriend and I were moving from NJ to CT in March. I spoke to the manager Evan who gave me a fair quote on what it would be to move. After reviewing the paperwork, we decided to move forward with them. We were supposed to be moving on a Saturday, we got a call from one of the movers on the previous Thursday saying that they needed to move us on Friday instead of Saturday because their workers needed a Saturday off. On the phone they made it seem as though if they moved us on Saturday that they would then not be able to deliver the same day and our items would have to go in storage, we reluctantly agreed to Friday. They came Friday moving and began moving out stuff in the truck in which they then told us that we would have to go over our cubic square amount and cost extra, we agreed to pay a little more for a certain number of cubic feet to end on. We paid half of the amount at pickup in cash and we were to pay the other half upon delivery. When we were driving to CT, one of the movers Juan, texted me and said that HE messed up the price and accidentally took off an extra discount and stated it would then be about $350 more at delivery, I argued this point stating that it was not my fault that he messed up the numbers and I will be paying the price we agreed upon at delivery. Upon delivery, Juan and the movers began unloading our items but stopped unloading until we paid them. Unfortunately in order to get our stuff we had to pay them the "new price". They then unloaded all of our stuff and dropped a few boxes of glass items as well. I reached out to Evan to explain all of this and he referred me to the claims center. From the claims center, I emailed back and forth with Carolina who stated that my glass items were only worth $50 that they would reimburse me (which they were not, they were worth more than that). I also spoke to her and Evan regarding the additional charge after the already agreed upon price and they said that it was a mistake and would not reimburse us. This was an already difficult time that was made incredibly more frustrating by this company. We ended up paying roughly $1000 more than we were quoted. I would not recommend them or ever use them again with all the stress we have gone through that day and months after that.
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S
2 Apr 2024 · MoveAdvisor
5.0 out of 55.0
Always 1 Moving and Storage did a great job moving our things. The guys Abraham Camara, Clarence Hudson, and Berry Oliver. They were punctual, Very Professional and worked very hard. They wrapped our furniture and handled our things carefully. Evan Davis was a big help in setting the move up. He did an Awesome job. I highly recommend Always 1 Moving and Storage. Thanks Always 1?
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R
30 Jan 2024 · MoveAdvisor
1.0 out of 51.0
Worst company. Not only was my possessions not handled with care but I had luxury items stolen. I was lied to from the first phone call with “Sam” to broken furniture and items to a stolen Louis Vuitton and as I just discovered jewelry from a jewelry box. DO NOT USE!!!
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