14 Jan 2022 · MoveAdvisor
1.0 out of 51.0
This company quoted me $3,500 to move belongings from Las Vegas to Salt Lake City. The price only went up AFTER all the belongings were loaded up an in their possession, then the price went up to $8,500. What can you do? They basically hold your belongings ransom unless you pay the increased price. They broke several items during unloading including a computer desk they dropped, a lamp, and a few sentimental knick knack items. They damaged a wall and the floor in my new home and tried to hide the damage by putting something over it that was completely out of place. American Home Movers only accepts cash upon delivery. They do not accept debit or credit card and now I know why. Every single customer would file a dispute with their bank because they get charged more than what they agreed to and the company does less than they agreed to do. They did not put the beds together as agreed to prior to the move. This move was for my 70 year old mother in law. We are moving her in with us since she can no longer take care of herself. When the delivery was complete they asked her to sign a delivery receipt. She looked it over and asked them to note on the receipt the broken/damaged items. In response the mover yelled “F*** you!” Hearing the yelling I ran down to the basement to check on my mother in law and find out what was going on. By the time I found out the movers were gone. They had jumped in the moving truck and took off as fast as they could. A few items were left outside and other items were not put where they were supposed to be inside. When scheduling delivery they no showed the first two days they scheduled with me.
Now this part is kind of funny. Well it would be funny if the whole experience wasn’t so awful.
The 3rd time when they finally showed up, I let them in and the first words they said after walking into my home were “I need to collect.” I thought that was kind of rude but whatever. I had gone to the bank earlier because they said the would only accept cash. The remaining balance due was exactly $3482.50 because I had already paid them $5,000 previously. I counted out $3,480.00 and gave it to the guy and told him my mother in law had singles for him when he went downstairs and that she would give him the $3. He stood there and counted the money 3 more times before looking up and saying “OK but I really need to collect that money.” I almost fell out of my chair laughing, spit my drink out of my mouth, thinking he has to be joking around but he was not. He was dead serious. “You mean the 3 dollars?” I asked him. Yes, after paying them $5,000 the week prior and $3480 more 5 mins ago, that’s what he was talking about. I reminded him that I just told him my mother in law had smaller bills than I did and she already had $3 pulled out and set aside to give home when he went downstairs. I thought he’d get it on his first trip down with stuff but no, he ran straight downstairs that second and then came back up mad huffing and puffing that she was in the bathroom or something. I ended up finding a $5 bill in a dresser drawer and hoped we could get started now. My mother in law not knowing any of what just happened, gave him the $3 as soon as she saw him come downstairs and would you believe he took her little $3 and stuck it in his pocket. Haha
Just a terrible experience from start to finish and if you look in yelp or Google or mymovingreviews.com you’ll see the same thing over and over again. 2 stars total score which is way too high and person after person saying they got a lowball quote only to have the price double once all their belongings were loaded on the truck and in the possession of American Home Movers. Smart thing that happened to us. To take advantage of someone like that is pitiful and shameful but I don’t get wound up about it usually but when you take advantage of children or elderly people it really boils my blood. My 70 year old mother in law is on a fixed income. I ended up just paying for her move so no big deal but how many people don’t have that luxury? I wasn’t always in a position to just be able to pay thousands of dollars for a situation like this. What would she have done if this happened and I couldn’t give her the money?
You know what else I couldn’t always afford? To spend a thousand dollars or so buying facebook and other online ads to try to get the word out about how terrible this company is. I can afford it now though and I have nothing better to do with my time. So if you’ve read this far, you have to be tired of hearing me rant and rave but please save yourself the headache and heartache and use a more legitimate company. Whatever you do please do not call American Home Movers. Good luck on your move, I hope it turns out better than hers did.
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