American Home Movers

Reviews

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1. H

   Heidi S.

   Source: MoveAdvisor · Peoria, AZ to Belchertown, MA

   9 Aug 20234-bedroomPaid $29,189

   Everything but Integral

   Hired for $29K moving from AZ to MA. I never imagined how many high dollar items were unaccounted for. Upon a tardy delivery and $2.5K cash, I was made to assist ONE elderly man (the driver) to unload the semi full of items. Inadequately sourced with employee's, overcharging, loosing family heirlooms, significant damaged on delivery, this company needs to shut down. Investigations will unveil deplorable practices by practiced thieves. DO NOT HIRE THIS COMPANY or you'll regret it. I spent hours putting together a CSI claim received a denial of service.

2. J

   John C.

   Source: MoveAdvisor · Mesa, AZ to Mountain Home, AR

   16 Nov 20223-bedroomPaid $22,952

   AVOID THIS COMPANY!!!

   This company lost items and broke or damaged more. I was sent to a CSI claims company that forced me to settle for pennies on the dollar. Total claim for missing was $302.87 and broken or damaged (not claimed) $63.00. They sent a settlement for $65.63!!! DO NOT, I REPEAT, DO NOT USE THIS COMPANY!! You will be so sorry! I am giving them one star for the courteous help by Brittany in the office.

3. S

   Sara G.

   Source: MoveAdvisor · North Salt Lake, UT to Fort Collins, CO

   5 Jul 20222-bedroomPaid $300

   Carrier company, poor communication

   This is the company that my contracted company (Eagle Moving Group) used and who did my actual move. Move isn’t done yet - I’m still waiting for my items to arrive. I blame Eagle for the original poor communication: what payment methods I could use in particular and the window for drop off. American Home Movers however, charged extra, had to get a larger (?) truck so they loaded at two separate times with a promised time to return (1.5 hours) that ended up being over 5 hours later. I’ve been unable to get a delivery window at all. I’ve called every day and keep getting the run around. My things were sent to storage in Las Vegas and I did not pay for that or approve it. I have a tracker in a suitcase so I can see where my items are. American is the one who gave me an alternative drop off window of 2-14 days. I’ve been sitting at my new house with no furniture for 2 weeks, 3 days at this point. I’m giving them the benefit of the doubt for 14 business days, which will be this coming Friday. I will not hold my breath. I cannot recommend this company at all.

4. D

   Desmond D.

   Source: MoveAdvisor

   14 Jan 20222-bedroomPaid $8,500

   Unbelievably bad movers

   This company quoted me $3,500 to move belongings from Las Vegas to Salt Lake City. The price only went up AFTER all the belongings were loaded up an in their possession, then the price went up to $8,500. What can you do? They basically hold your belongings ransom unless you pay the increased price. They broke several items during unloading including a computer desk they dropped, a lamp, and a few sentimental knick knack items. They damaged a wall and the floor in my new home and tried to hide the damage by putting something over it that was completely out of place. American Home Movers only accepts cash upon delivery. They do not accept debit or credit card and now I know why. Every single customer would file a dispute with their bank because they get charged more than what they agreed to and the company does less than they agreed to do. They did not put the beds together as agreed to prior to the move. This move was for my 70 year old mother in law. We are moving her in with us since she can no longer take care of herself. When the delivery was complete they asked her to sign a delivery receipt. She looked it over and asked them to note on the receipt the broken/damaged items. In response the mover yelled “F*** you!” Hearing the yelling I ran down to the basement to check on my mother in law and find out what was going on. By the time I found out the movers were gone. They had jumped in the moving truck and took off as fast as they could. A few items were left outside and other items were not put where they were supposed to be inside. When scheduling delivery they no showed the first two days they scheduled with me. Now this part is kind of funny. Well it would be funny if the whole experience wasn’t so awful. The 3rd time when they finally showed up, I let them in and the first words they said after walking into my home were “I need to collect.” I thought that was kind of rude but whatever. I had gone to the bank earlier because they said the would only accept cash. The remaining balance due was exactly $3482.50 because I had already paid them $5,000 previously. I counted out $3,480.00 and gave it to the guy and told him my mother in law had singles for him when he went downstairs and that she would give him the $3. He stood there and counted the money 3 more times before looking up and saying “OK but I really need to collect that money.” I almost fell out of my chair laughing, spit my drink out of my mouth, thinking he has to be joking around but he was not. He was dead serious. “You mean the 3 dollars?” I asked him. Yes, after paying them $5,000 the week prior and $3480 more 5 mins ago, that’s what he was talking about. I reminded him that I just told him my mother in law had smaller bills than I did and she already had $3 pulled out and set aside to give home when he went downstairs. I thought he’d get it on his first trip down with stuff but no, he ran straight downstairs that second and then came back up mad huffing and puffing that she was in the bathroom or something. I ended up finding a $5 bill in a dresser drawer and hoped we could get started now. My mother in law not knowing any of what just happened, gave him the $3 as soon as she saw him come downstairs and would you believe he took her little $3 and stuck it in his pocket. Haha Just a terrible experience from start to finish and if you look in yelp or Google or mymovingreviews.com you’ll see the same thing over and over again. 2 stars total score which is way too high and person after person saying they got a lowball quote only to have the price double once all their belongings were loaded on the truck and in the possession of American Home Movers. Smart thing that happened to us. To take advantage of someone like that is pitiful and shameful but I don’t get wound up about it usually but when you take advantage of children or elderly people it really boils my blood. My 70 year old mother in law is on a fixed income. I ended up just paying for her move so no big deal but how many people don’t have that luxury? I wasn’t always in a position to just be able to pay thousands of dollars for a situation like this. What would she have done if this happened and I couldn’t give her the money? You know what else I couldn’t always afford? To spend a thousand dollars or so buying facebook and other online ads to try to get the word out about how terrible this company is. I can afford it now though and I have nothing better to do with my time. So if you’ve read this far, you have to be tired of hearing me rant and rave but please save yourself the headache and heartache and use a more legitimate company. Whatever you do please do not call American Home Movers. Good luck on your move, I hope it turns out better than hers did.

5. J

   Jeremy W.

   Source: MoveAdvisor · Madison, WI to Fort Myers, FL

   2 Sep 20211-bedroomPaid $2,450

   fear mongers that are extremely rude.

   After speaking with Justin at american home movers he presisted to start being a complete jerk. they do not understand no they just try to scare you into using them and direct you to a non secure redirecting url. As marketing professional I can tell you most scams start with a url like this. here is an expamle: HI, this is Justin with American Home Moving, we just had a cancellation come through and it's alot cheaper than trucks at current rates. If you'd like to take advantage of it and save the money by making the reservation, please call me here 561-300-0266 me: I have a reservation for 2200 pick up on the 28th-29th of September and delivery between the 6-10th. I would only be interested if it was cheaper than that. Justin: that's called a low quote scam, sorry. call us during the move or just before when they start upcharging you. your cubic feet cannot be move for that low. wish you the best. . but that's called a low quote scam. should look them up. call me when they upcharge. our fraud team can help get your money back and we will move you at correct price, which at that point will be a last minute reservation and more. but probably less than they will try and get you for at the end.

6. S

   Scott B.

   Source: MoveAdvisor · Las Vegas, NV to Austin, TX

   20 Jul 2021StudioPaid $7,900

   Avoid this company

   Bunch of my valuables we either damaged or broken they doubled the price than what we originally agreed upon and during the pick up they suddenly added extra fees and during delivery I had more fees added for every seven steps up the stairs when the contract said per flight and I come to find out by bed frame is missing my wooden rails the foot board is missing and damaged a leg the dropped my dresser on the stairs they tore everything apart and did not do what they promised and put it all back together on delivery the also damaged broke the pegs my sectional attachments that hold my sectional together I would have never booked these guys but a broker acted like they were an actual mover booked these guys so do your self a favor don't book with these clowns(U. S. Standard van lines American home movers the packers and American home movers shippers) pay some your money and pay more and get a real professional company to move you that handles all 3 phases of the move don't do what I did to move across country with these 3 clowns

7. P

   Pati V.

   Source: MoveAdvisor · Henderson, NV to Houston, TX

   27 Mar 20212-bedroomPaid $10,000

   Horrible!!!

   This company should be shut down. Charge twice the price and then fail at delivery. This place is a scam Horrible and take advantage of people. Not sure how they actually got a business license but it needs to be pulled! If there was a 0 they would get it

8. P

   Paola H.

   Source: MoveAdvisor · Reno, NV to Austin, TX

   27 Feb 20213-bedroomPaid $9,000

   Worst experience ever

   Everything with this experience was awful. The movers were hungover, a lot of my possessions did not arrive, and the ones that did were damaged or broken. Will be filing a complaint to BBB and submitting a claim. The most unprofessional company and the worst service.

9. T

   Tracy B.

   Source: MoveAdvisor · San Diego, CA

   5 Dec 20203-bedroomPaid $6,500

   These people are thieves

   They stole $30,000 worth of art etc from me. Did not care or compensate me. The things they stole were gifts from my deceased husband that cannot be replaced. Please protect yourself and use any other company. Disposable humans

10. M

    Mayalina D.

    Source: MoveAdvisor · Las Vegas, NV to New York, NY

    19 Jun 2019Partial movePaid $1,800

    Appalling.

    I am writing this review from my floor since I don't have a couch - My belongings were picked up April 25th in Las Vegas. I was told they'd be delivered to me within 7 to 21 business days. It is June 19th and I haven't had as much as a phone call of reassurance or an apology for the EXTREME delay, despite my reaching out.. MULTIPLE times. The staff was very keen to rush my pick up and have papers signed and deposits paid immediately (calling me, nagging me every 30 minutes) but have yet to respond to an email that I sent to them weeks ago now. At this point I am just praying that my things haven't been stolen or damaged. My furniture is valuable and my life is in those boxes. I have done plenty of moving across the country - the world for that matter and this is by far my worst experience. Take your moving needs elsewhere. 1 star is overrating by far.