19 Sep 2023 · MoveAdvisor
1.0 out of 51.0
I would like to recount the unbelievably bad experience and bad service that I had with AME. It started out well with Kyle Lavelle, whom I had 3 – 4 conversations with. We talked about the move, and about insurance - if there was a need- he didn’t think so. I was concerned about expensive dishes we had (which came out OK in the delivery).
We talked about the need to have the move done on a certain time frame. We agreed that the move from Strongville, OH to Cedar Creek, TX would start with the loading of furniture on April 1. We also agreed, that if needed, April 2 could be used as the alternate move-out day as long as the movers would finish at 2PM so that I could catch a flight around 4:30. I would be there when they loaded the truck.
All seemed to be going well. I got a call from the moving help desk that the move would take place on Sat, Apr 2, so I had to wait in the hotel I was at the extra day. I reiterated to the AME rep on the phone that the inventory and loading needed to be done in the morning and the AME rep said that was clear and was documented with the shipper.
In the morning of Apr 2, I got a call from Mark (216 258-6963) from American Knights Shipping, who said they were not able to come to perform the inventory and load my goods. I immediately emailed, called, and texted AME. Mark wanted to do the inventory and loading of goods early the next week? (Mon? Tue?...) (It was Tues when they finally loaded the truck).
I dialed Kyle Lavelle’s direct phone because I told him I would be calling him if there were problems as he agreed to that in our earlier discussions. THIS SITUATION WAS A PROBLEM. Now I was faced with staying two extra days in a hotel, and missing a family get-together that evening. In my communications with AME, I asked for emergency help (leaving a message). I had already checked out of the hotel and had to make a decision whether to check back in, but I was not giving up on getting the problem solved.
After several calls, leaving voice mails, text, and email, etc with AME, and calls back and forth with Mark from American Knights, Mark said he would come at noon. I changed my flight to accommodate a few hours later. I was able to leave my luggage at the hotel so I took a taxi to the storage place. There I waited two hours. I texted and left a phone mail for AME during that time with the concern that Mark had not shown up. I adjusted my flight again. Finally I was able to contact Mark by phone who “readjusted” his time to be 2:30pm. Not so, after a few more calls with Mark, he showed up at a little before 4pm and causing me to have to reschedule a new airline ticked in the late evening (I believe leaving at 9pm).
Mark was very regretful and apologetic to me for being so late and not being able to load anything. He came in a car to do inventory only - and then said they would pick up the shipment on Monday (?). So I would not be on hand to watch the truck being loaded. He hurriedly made out an inventory list, which was mostly unreadable, especially through the carbon copies. We also talked about the 55” Samsung TV which was lightly wrapped in a blanked in the storage unit. He assured me that he would have it wrapped properly for transport since the wrapping was inadequate.
The inventory was “completed” according to Mark, though exceedingly hurried. I did not have a chance to go over it thoroughly – it was hard to read. (The lock and key was supposed to be sent to me in Texas but I did not receive). Mark had the goods picked upon Tues morning, which is specified on one of the documents.
Upon receipt the unloaders had a clear space from the garage door into the house I was watching and saw the TV laying in the truck laying on one of its corners. It was not wrapped the way Mark said it would be. I notice the screen was busted.
I caught the last flight out that evening missing a significant family gathering- very unpleasant, full of anxiety. No opportunity to view the loading.
Therefore, I hold AME responsible.
I also hold AME responsible, because of the delay and rush, causing the TV to not be adequately prepare for travel. I was not able to be at the storage facility for loading the truck.
[some omitted due to length]
AME should compensate me for the loss of the TV ($650) and the loss due to changing flights multiple times (approx. $350) – due to the incompetence of not following the customer’s instructions and not providing service in the agreed upon time frame.
A few weeks later, I repeatedly tried to call Kyle from AME. I left phone messages, sent texts, emails, etc. I tried all the numbers he gave me. I got though a few times and someone answered and I asked for Mark; they said he was there and they would go get him – but then it was diverted to someone else or I was asked to call back. THEY COULD AT LEAST LISTEN TO MY STORY!
I should be compensated with the reimbursement of the $991.99 payment I made to AME.
Regards, Richard Breitling
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