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Recent reviews

B
14 Jun 2024 · MoveAdvisor
1.0 out of 51.0
Arrives late. Told three movers they came with two. Gets off truck says "this is not a six hour job this is going to cost $2000. Argues with my wife. They tell my wife " we are out of here. Left. They made my wife cry.
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R
2 Aug 2014 · MoveAdvisor
1.0 out of 51.0
Worst moving experience ever! Everything arrived 2 weeks late. Many calls were not returned-communication was very poor. The cost was more than double what was quoted to us. This was my son's move, and I drove out with him and waited a week in an empty apartment for furniture that never arrived. After I flew home, he waited another 2 weeks before getting his furniture. I will definitely not use this company again, and would not recommend it to anyone.
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R
21 Apr 2014 · MoveAdvisor
1.0 out of 51.0
It was the worst moving experience I have ever had. Not only did they charge me much more for the estimated quote I received, but I had to leave the majority of my furniture behind as my budget couldn't afford anymore cost. They also packed up my outdoor patio furniture to include the table legs and base, but failed to pack my table top. i now have a patio set without a table top. I also have a valueable ring missing and it was missing from day 1. I reported it to the guy who handled the inventory and he defended his crew. When asked if he would ask these workers to empty their pockets, he refused. We were hoping it was in one of our boxes. Hasn't turned up in our search. When I called to make complaint, I was given the "I will research and call you back" and never heard back. They also showed up two days after I received the call that I would get it no later than Friday and was told the day before Friday that it would be Monday the latest. Then to expect final payment before items have been unloaded before seeing the final product leaves me with a bad taste in my mouth. I found the floor manager rude and condescending. I not only will never recommend this company, but I am reporting them to the BBB.
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J
13 Apr 2014 · MoveAdvisor
1.0 out of 51.0
My overall experience was horrible. I'm not one to bad mouth companies but the way this company handled everything was very disappointing. I initially requested the move on the 14th, confirmed the date only to receive a phone call minutes later saying it was not available only the 13th. I accommodated and made changes to my schedule. Only hours to the arrival, on the 13th, to receive a phone call that the driver was in a horrible accident. I completely understood the situation to reschedule now again for the next day they offered being the 14th. Only, to receive a phone call again saying they will not be available on the 14th and will have to reschedule. As, they only have this one driver and one truck..they requested to reschedule for the 15th. At this point I requested they double check there schedule to make sure they can really do the 15th as it keeps changing. At this point the woman went hysterical on the phone explaining the driver is in the hospital, then used profanity and inappropriate names that were addressed addressed to me, threatening to cancel my order. (Mind you this was at 7pm on Sunday). This made me feel extremely uncomfortable with them and cancelled immediately requesting my deposits to be refunded. I am now having to negotiate terms for my deposit to be refunded..plus try and find a new moving company. This is all extremely unprofessional and in honesty, slightly glad this happened because who knows what could have happened when they have my stuff during the move and something big happen only to deal with that lady's rude abrasive behavior, while they have my items! I'm honestly baffled with this company and the way things have been handled! I would not wish this experience on anyone!
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M
25 Mar 2014 · MoveAdvisor
5.0 out of 55.0
I had to move back to Chicago,IL where I am from and I was very confused on who to move with or if I should do the move myself. I got a bunch of calls from different companies with all kinds of prices. It was extremely confusing, but the one that stuck out to me was American Quality Movers. They paid attention to everything. I told them I only had so much money to move and I needed to get to be in Chicago,IL by a certain date because of the building I was moving into had an elevator. They assured me that there would be no problem and there wasn't. My move went extremely smooth. I am glad to be back home with my family and friends and my new job. I would definitely recommend them to anyone who is moving. Thanks guys for making this a easy move.
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