6 Nov 2021 · MoveAdvisor
1.0 out of 51.0
Do not use this company. They tripled the price once they had my stuff, saying it was more sq footage than what was quoted....but the quote and my stuff were based on a storage unit's defined size. Somehow, from the unit to their moving truck, the space my stuff took up tripled! They said it accounted for best practices of packing and moving. Lol. Keep this in mind when you read below how my stuff showed up. They wouldnt take my calls to talk about the pricing issue (I called pretty much at least once a week and they either didnt answer or BSed something, and then said they never said it)... and then on move day, they said I never disputed the cost - it's insane! Then, my stuff didnt show up for a month (note - their 21 days max move time is 21 business days, not days...), literally every piece of furniture was damaged, I watched them drop my box of glasses - every glass broke, a ton of my stuff never came yet I got someone else's stuff - which they had no interest in dealing with. Their "coverage" policy doesnt cover boxes they didnt pack...meaning it covered nothing (including the box they dropped right in front of me) - and for broken furniture, you have to keep it for months for them to come inspect it if you want even a chance at recouping any costs - who can keep a house full of broken furniture?! They are a joke. They are unethical. They don't care.
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