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Recent reviews

A
13 Jul 2026 · RemovalReviews
1.0 out of 51.0
I am having a horrific experience with Anglo Pacific. The air shipment of my belongings was supposed to arrive over two months ago, yet it is still sitting in a customs warehouse. Throughout this process, Anglo Pacific has taken no ownership of the situation and has done very little to move things forward. Instead, I have had to contact their subcontractor (TNT) myself almost every day to chase updates and push the process along. We also have a separate sea shipment with them. It has been several months, and it still has not even left the port. At this point, I have no idea when—or if—I will receive my belongings. I would strongly advise others to avoid using Anglo Pacific. Thankfully, we used a different removal company for the majority of our household goods, and the difference has been night and day. They were professional, proactive, and reliable, whereas Anglo Pacific has been disorganised, unresponsive, and extremely disappointing.
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A
16 Aug 2025 · RemovalReviews
1.0 out of 51.0
I had a dreadful experience with Anglo Pacific. My items were sent back and forth to the airport then one of my packages was left outside my parents empty property in the UK when it was meant to be sent to my address in NZ. Once I received my packages all of my family heirlooms were smashed and broken. Including hand painted matching vases, plates and mirror. These items were irreplaceable as they belonged to my Grandparents. I was not aware that if I did not take insurance, as these items are irreplaceable, there would be not responsibility taken for this appalling service. I have had no explanation as to why this has happened and the only financial recompense offered has been 40 pounds per damaged box, which does not begin to cover the emotional trauma and expense of these heirlooms. I wanted to add photos of my broken beyond repair items but I am unable to upload them. If I had known this was going to happen I would not have trusted Anglo Pacific and I would still have my beautiful objects intact. This is an email from the company when I was trying to locate my items. I also, questioned over the phone if my items were still properly protected as they had been moved to and from the airport and then back to my parents empty address and I was assured the items were fine: Following up on the email below, it would appears that the consignment is being returned to us by the courier company, TNT, due to an error. Unfortunately, no satisfactory explanation has been provided for this issue, and we sincerely apologize for the inconvenience caused. TNT is currently arranging the delivery of the remaining piece to our premises. Once it has been received, we will promptly rebook the shipment and provide you with a new tracking number. Please be assured that we will closely monitor the new shipment to ensure a smooth and timely delivery. We truly regret any disruption this may have caused and greatly appreciate your patience and understanding in the meantime. Please think very carefully about using this company. I expect they will answer this review by saying I should have used insurance but as I mentioned earlier I trusted the company with my items and I had no idea this would happen and even if I had taken insurance as these items are irreplaceable what use would it be?
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S
29 Aug 2024 · RemovalReviews
1.0 out of 51.0
Run as fast as you can from this removal company. Shocking packing service. Attitude of staff from the get go was unhelpful and obstructive. I have moved internationally more times than I can count and this company is hands down the worst I have ever encountered. They took away our 'fragile' items to crate at another location. No evidence of them having made it in one piece to their warehouse. We were just shown photos of the closed crates. Terrible packing in general. Some items not wrapped at all, just thrown into boxes. Picture frames put in bags, no bubble wrap. No protection for legs of furniture on an international move (even though this is what we paid for). Furniture wrapped with paper. On receipt we had sooooo much broken furniture and glass ware. We even found they had put empty plastic storage boxes of ours into a box - most likely to increase volume. We have many broken antique pieces of furniture. Upon complaining to the management we were quoted terms and conditions because we didn't take their insurance. Very very upset with this terrible service. Shameful service.
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K
7 May 2024 · RemovalReviews
1.0 out of 51.0
We’ve had endless issues from being lied to, our fridge going missing, delays, damages, the list goes on. But, what we did discover is that they’re not registered with an ombudsman and their complaints team are horrendous, so you have little protection if outside the Uk. We wouldn’t have gone with them if we knew that. They promised to pay us a very small compensation payment… we’ve been waiting over a month, I’m not holding out much hope.
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D
15 Jun 2023 · RemovalReviews
1.0 out of 51.0
I wish anything I could go back in time and choose a different company. Not only has it been the year from hell trying to deal with these cruel people (poor/lack of communication, constant avoidance, misquotations from random people, no formal procedural processes or means of dispute escalation.. just to start).. after almost 8 months of being tortured, I’m now pretty sure my stuff is gone. I had all of my baby’s keepsakes and the stuff most precious to me in there and I’ll never see it again. Instead of owning up to it, I’ve been gaslit and living in an empty home for months, assuming my things were going to turn up. Please don’t use them. PLEASE! I wish I could give a negative star review, they don’t deserve 1. Every single review is spot on, I wish I read them. I’ll never see my things again. EVERYTHING I HAVE EVER OWNED! GONE!
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