Anglo Pacific

Reviews

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1. E

   Evan N.

   Source: RemovalReviews · London, UK

   2 Aug 2019Paid £300

   Highly recommended.

   My experience with Anglo Pacific's shipping service was great. Everything was explained clearly and in detail regarding what was and was not included in the service. I didn't have a huge amount to send home after two years in the UK, so used their self packing service. An assortment of boxes were dropped off at my home on the day of my choice. I just used the ones that fitted my needs the best, arranged to have them collected. Everything arrived safely and within the timeframe that I had been advised. Would happily recommend Anglo Pacific to friends and family.

2. A

   Adam G.

   Source: RemovalReviews

   29 Oct 20194-bedroomPaid $4,000

   Poor.

   We had previously used Pickfords and had a good experience. We thought Anglo-Pacific would be similar quality, at a 15% cheaper price point based on the quotations. Unfortunately not, for reasons I think is well-reflected below.. The main issue - we asked for delivery in Israel 15 August, they collected our goods in the UK on 7th July with a 2-3 week transit time. We have understood from our correspondence that nobody on their side bothered to book the boat until early/mid August. The result - delivery a month late (compounded by a further 1-week delay as a result of high winds at the port).. Other secondary issues - a sarcastic guy who collected our goods full of comments about our items that made us uncomfortable; not bringing enough boxes and papers to complete the collection on the intended day; lack of responsiveness to communications (in one case, 13 days); poor or absent labelling of the boxes. To be fair, when we raised the complaint, we were offered a small amount of compensation. However, this was a fraction of the amount of extra cost we had incurred as a result of the delay, so we refused it unless they upped the amount, which they refused. On the other side, the local delivery agents on the Israeli side were excellent, and AP were helpful when we needed to retrieve an item that had accidentally been put into shipping.

3. A

   Adam G.

   Source: RemovalReviews · Leeds, UK to Palermo

   29 Oct 2019Paid £3,200

   Poor.

   We had previously used Pickfords and had a good experience. From the reviews, we thought Anglo-Pacific would be similar quality, at a 15% cheaper price point based on the quotations. Unfortunately not, for reasons I think is well-reflected in some of the most recent reviews.. The main issue - we asked for delivery in Israel 15 August, they collected our goods in the UK on 7th July with a 2-3 week transit time. We have understood from our correspondence that nobody on their side bothered to book the boat until early/mid August. The result - delivery a month late (compounded by a further 1-week delay as a result of high winds at the port).. Other secondary issues - a sarcastic guy who collected our goods full of comments about our items that made us uncomfortable; not bringing enough boxes and papers to complete the collection on the intended day; lack of responsiveness to communications (in one case, 13 days); poor or absent labelling of the boxes. To be fair, when we raised the complaint, we were offered a small amount of compensation. However, this was a fraction of the amount of extra cost we had incurred as a result of the delay, so we refused it unless they upped the amount, which they refused. On the other side, the local delivery agents on the Israeli side were excellent, and AP were helpful when we needed to retrieve an item that had accidentally been put into shipping.

4. S

   Shanis

   Source: RemovalReviews · Belfast, UK

   28 Nov 2018Paid £1,380

   Most of my Goods Broken or Damaged.

   Wow, I wish I had read these reviews before using this company..now I understand it wasn't just me. I shipped my belongings from the UK to the US. I didn't want to deal with custom clearance, brokers etc so I relied on them as they were providing full door to door service, everything included and a reasonable price for reasonable shipping time. Contrary to what stated by others, I actually found staff polite, no additional charges and my stuff actually arrived as scheduled..small detail, most of it was BROKEN or LOST! A few years before I shipped my stuff from Italy to the UK with another company, that company pelleted my boxes which arrived in perfect conditions. AP did not, non only they shipped 25 individual boxed but they went through couriers like TNT and FedEx.. if I wanted to put my belongings in the hand of multiple couriers that throws boxes around I would have done it myself! On their website they state:' We work to recognized quality standards guaranteeing that your goods will be handled carefully and professionally, from start to finish' ..NOT .THE .CASE. Anyway, when my stuff arrived I wanted to cry. At AP they apologized and told me to go through insurance. I insured only some valuable items but most stuff was either utensils or sentimental items, not valuable per se but overall needed to start a life in the US without having to buy everything new. I had around 700gpb worth of damages and the insurance gave me just over 300. But I don't blame the insurance as you insure things in the unlikely event of some kind of disaster but here the damage was not due to misfortune it was unprofessional service provided by the moving company who did not take care of the personal belongings of their clients which they are in charge of ensuring they arrive safely from A to B. So I would have expected a reimbursement from AP for the poor client service provided, on top of the cost of the damaged goods. If anyone knows if there is a way to obtain that, please let me know. Shanis.

5. A

   Anna K.

   Source: RemovalReviews

   13 Jul 2026Partial movePaid £800

   Do not use them

   I am having a horrific experience with Anglo Pacific. The air shipment of my belongings was supposed to arrive over two months ago, yet it is still sitting in a customs warehouse. Throughout this process, Anglo Pacific has taken no ownership of the situation and has done very little to move things forward. Instead, I have had to contact their subcontractor (TNT) myself almost every day to chase updates and push the process along. We also have a separate sea shipment with them. It has been several months, and it still has not even left the port. At this point, I have no idea when—or if—I will receive my belongings. I would strongly advise others to avoid using Anglo Pacific. Thankfully, we used a different removal company for the majority of our household goods, and the difference has been night and day. They were professional, proactive, and reliable, whereas Anglo Pacific has been disorganised, unresponsive, and extremely disappointing.

6. A

   Alison F.

   Source: RemovalReviews · Auckland, AU

   16 Aug 2025Partial movePaid £400

   AngloPacific International Movers

   I had a dreadful experience with Anglo Pacific. My items were sent back and forth to the airport then one of my packages was left outside my parents empty property in the UK when it was meant to be sent to my address in NZ. Once I received my packages all of my family heirlooms were smashed and broken. Including hand painted matching vases, plates and mirror. These items were irreplaceable as they belonged to my Grandparents. I was not aware that if I did not take insurance, as these items are irreplaceable, there would be not responsibility taken for this appalling service. I have had no explanation as to why this has happened and the only financial recompense offered has been 40 pounds per damaged box, which does not begin to cover the emotional trauma and expense of these heirlooms. I wanted to add photos of my broken beyond repair items but I am unable to upload them. If I had known this was going to happen I would not have trusted Anglo Pacific and I would still have my beautiful objects intact. This is an email from the company when I was trying to locate my items. I also, questioned over the phone if my items were still properly protected as they had been moved to and from the airport and then back to my parents empty address and I was assured the items were fine: Following up on the email below, it would appears that the consignment is being returned to us by the courier company, TNT, due to an error. Unfortunately, no satisfactory explanation has been provided for this issue, and we sincerely apologize for the inconvenience caused. TNT is currently arranging the delivery of the remaining piece to our premises. Once it has been received, we will promptly rebook the shipment and provide you with a new tracking number. Please be assured that we will closely monitor the new shipment to ensure a smooth and timely delivery. We truly regret any disruption this may have caused and greatly appreciate your patience and understanding in the meantime. Please think very carefully about using this company. I expect they will answer this review by saying I should have used insurance but as I mentioned earlier I trusted the company with my items and I had no idea this would happen and even if I had taken insurance as these items are irreplaceable what use would it be?

7. S

   Suzanne Y.

   Source: RemovalReviews · Esher, UK

   29 Aug 20244-bedroomPaid £4,580

   Avoid at all costs

   Run as fast as you can from this removal company. Shocking packing service. Attitude of staff from the get go was unhelpful and obstructive. I have moved internationally more times than I can count and this company is hands down the worst I have ever encountered. They took away our 'fragile' items to crate at another location. No evidence of them having made it in one piece to their warehouse. We were just shown photos of the closed crates. Terrible packing in general. Some items not wrapped at all, just thrown into boxes. Picture frames put in bags, no bubble wrap. No protection for legs of furniture on an international move (even though this is what we paid for). Furniture wrapped with paper. On receipt we had sooooo much broken furniture and glass ware. We even found they had put empty plastic storage boxes of ours into a box - most likely to increase volume. We have many broken antique pieces of furniture. Upon complaining to the management we were quoted terms and conditions because we didn't take their insurance. Very very upset with this terrible service. Shameful service.

8. K

   Kelly S.

   Source: RemovalReviews · Bristol, UK to Perth, WA

   7 May 20243-bedroomPaid £4,500

   Not register with ombudsman = little protection

   We’ve had endless issues from being lied to, our fridge going missing, delays, damages, the list goes on. But, what we did discover is that they’re not registered with an ombudsman and their complaints team are horrendous, so you have little protection if outside the Uk. We wouldn’t have gone with them if we knew that. They promised to pay us a very small compensation payment… we’ve been waiting over a month, I’m not holding out much hope.

9. D

   D K.

   Source: RemovalReviews · Hertford, UK to South San Francisco, CA

   15 Jun 20231-bedroomPaid £11,000

   PLEASE READ ALL REVIEWS AND LISTEN!!!

   I wish anything I could go back in time and choose a different company. Not only has it been the year from hell trying to deal with these cruel people (poor/lack of communication, constant avoidance, misquotations from random people, no formal procedural processes or means of dispute escalation.. just to start).. after almost 8 months of being tortured, I’m now pretty sure my stuff is gone. I had all of my baby’s keepsakes and the stuff most precious to me in there and I’ll never see it again. Instead of owning up to it, I’ve been gaslit and living in an empty home for months, assuming my things were going to turn up. Please don’t use them. PLEASE! I wish I could give a negative star review, they don’t deserve 1. Every single review is spot on, I wish I read them. I’ll never see my things again. EVERYTHING I HAVE EVER OWNED! GONE!

10. S

    Slater S.

    Source: RemovalReviews · Oxford, UK to Beaufort, SC

    25 Oct 20211-bedroomPaid £750

    Avoid at all costs

    This review will read like a joke, but unfortunately it is not. We shipped home 3 boxes, 2 of which arrived with the contents soaking wet. There was extensive mold damage, and, on top of being soaking wet, many of our clothes were torn. Furthermore, we had over a thousand pounds worth of missing goods. Their insurance sucks. They're a horrible company.