Anglo Pacific

Reviews

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1. O

   Oli K.

   Source: RemovalReviews · Milton Keynes, UK to Melbourne, VIC

   31 Dec 20202-bedroomPaid £2,500

   Absolute Lowlives

   They are simply thieves who helped themselves to any item of value and stole from us, while damaging other items. Please avoid this company at all costs! Zero stars.

2. S

   Sally E.

   Source: RemovalReviews

   26 May 20203-bedroomPaid £6,000

   International move from UK to HK.

   This company are unprofessional and they damaged my goods, so I had to make a claim. After many e-mails backwards and forwards to them they still have not paid up on the claim I made in 2018. They offered me way below the claimed amount, and still have not paid up after two years and just ignore my e-mails! There insurance is a joke and not worth anything, as they never pay up! I have never dealt with such an unprofessional worldwide moving company before, that do not care about their customers!

3. P

   Patrizia C.

   Source: RemovalReviews · Melbourne, VIC

   30 Mar 2020Partial movePaid ALL 400

   Won’t ship won’t refund deposit.

   After having agreed on shipment date they took my deposit Now that they’ve decided to go in lockdown they can’t where other companies can So I asked for my deposit back which they refused to return DISGUSTING ETHICS especially when people are so vulnerable at these troubling times and short of money Please don’t use them look elsewhere.

4. D

   Divygyan J.

   Source: RemovalReviews · Pune, MH

   24 Mar 20202-bedroomPaid £2,500

   Dishonest & unfair practices.

   I was planning my move from London, UK to Pune, India in July 2019 and invited few companies, including Anglo Pacific. It wasn't only the cost that led me to make a decision to go-ahead with Anglo Pacific but the sales person I met ; I was so impressed with him that I thought entire delivery experience will be like that but it ended up being absolutely opposite. After having an experience, let me share few tricks that you should avoid. - Sales person will do an estimation on a higher side and will give you the quote accordingly for e.g. I got a quote for around 368 Cubic Feet (pls avoid over-friendliness of the sales staff) - At the time of packing, the packing team freaks you out saying that you have too much of stuff and it won't fit in your estimated quote and you would obviously like to refrain from packing everything (pls pack everything that had estimated earlier and try to pack clothes yourself because that would save a lot of volume) - My final packing volume was 318 cubic feet and I paid approx. GBP 2,500 and the refund I got for 50 Cubic Feet less than the estimate, was just GBP 40 (get a pricing for different volume of cubic feet, if any service provider refuses to do that, take that as a signal and avoid that company) I raised my concerns with Anglo Pacific on the unfair settlement but no response at all. I do not know what will be the experience with others but above are some of the best practices to follow when you're planning your move. Get a pricing for several volume scenarios to avoid getting into a situation and it leaves you with a very bad feeling.

5. J

   John F.

   Source: RemovalReviews · Gloucester, UK

   21 Oct 2019Paid £2,000

   Anglo Pacific lost EVERYTHING I owned!

   DO NOT TRUST AP WITH YOUR VALUED POSSESSIONS. Through neglect and incompetence they somehow lost EVERYTHING I owned, having put my belongings in storage with them, pending a move to the States - later abandoned. I would give the company a ZERO stars, even a minus, if that were possible. When you pack away your life after 70 years, there will be many, many items that no insurance can cover. Frankly, you don’t expect a so-called ‘professional’ storage/removal company to lose all the belongings entrusted to their care. But clearly AP cannot be trusted. Yes, they paid the insurance face value, but that does not compensate for such things as lost family heirlooms and irreplaceable memorabilia, 40+ years of original creative work, etc. Then, after they had lost everything I owned, I had to take AP to court to recover all the fees and other costs - £2000+ - I’d paid them - for nothing. I have asked them repeatedly to tell me if they ever found any of my shipment - they do not even have the courtesy or decency to reply. If you become a problem for AP, they will not respond. Reminder: this was not just a missing box, a few damaged valuables - they lost EVERYTHING, my whole life disappeared. Anglo Pacific are INCOMPETENT and UNPROFESSIONAL to an extent bordering on the criminal. You cannot trust them, do not use them.

6. A

   Andy

   Source: RemovalReviews · Oxford, UK

   21 Sep 2019Paid £358

   Appalling service.

   I was, and remain genuinely appalled by the level of service I received from Anglo Pacific. Paid to move my belongings within 7-10 working days from the UK my consignment took in excess of double that time to arrive. This was initially because they deemed my measurements to be incorrect, something which I doubted highly having measured them multiple times. I disputed this with them repeatedly, as having initially been quoted £310, the cost was not increasing to be closer to £400. This included an £18 pick up fee using an external courier, which is mentioned singularly on their online method, however was not mentioned in conversations with my consultant TK. This fact was disputed by the company, but being sure of my own recollection of events, and having agreed verbally over the phone to the quote without this mentioned, I felt justified in disputing it. Due to delays in communication, days between emails and a frankly belittling tone to the emails I was receiving, I eventually spoke to a manager regarding the issues. By the time my belongings were released, having agreed a 50% reduction in additional costs with regard to the size of my consignment and courier fee, which I still wasn't happy with, but as I required my belongings in my new country I was willing to pay, as to release my belongings to another company would apparently cost an outrageous £50 in itself. They offered to wrap the soft bag in question, 'but this could take at least another 3 working days as our warehouse is busy'. I was also charged £30 for prohibited item removal, as I had packed hair wax within my belongings, (sounds odd, but difficult to get abroad). Fair enough, I had misread the item list, but this still seemed extortionate considering the service required, I was told that this price was set by the third party warehouse company, and there was nothing they could do. Be under no illusions, Anglo Pacific are apparently just booking third party services as a membrane at all stages of shipping. I was unhappy about this but faced up to the cost, that was until my consignment arrived at my new flat, with the hair wax still within it. This meant I had paid £30 for essentially NOTHING. I emailed once more, receiving once more a black and white, 'that's impossible, we have the hair wax here, would you like us to send it to your address?' response, despite me sending a picture of the wax fresh out of my consignment. I informed TK that I thought that this process should have already been underway, (my home address hasn't received it yet to this day), and that I still wished to have my money returned as they had not completed the job. If this is considered a prohibited item, then my shipment would have been delayed further within customs, something which can be a genuinely very long delay in the Middle East. I have now emailed multiple times about being reimbursed the £30 for the service that was categorically not completed, and I have received absolutely no response from my consultant, or anyone else in the company that I have been in contact with. This may be a cliche when reading reviews, but I rarely write reviews aside from leaving 5 stars for good service and moving on. I have had such a negative experience with this company that I feel compelled to warn others from using them. They are friendly and informative on the phone initially, but once you have a genuine exception to their services, they are cold, closed and at times belittling. Their additional prices are extortionate. Take a random persons opinion on the internet for what you will, but I thoroughly recommend utilising another company if you are making any form of international shipment.

7. I

   Ian W.

   Source: RemovalReviews · Washington, DC

   16 Jul 20191-bedroomPaid $4,000

   Too big to care.

   Constantly asking for 'feedback', before the job is actually done and often with the service provider/staff you're being asked to review standing right next to you, who then takes the feedback form and reviews it carefully. The insurance they offer is a joke - expensive, takes weeks and multiple emails to claim and when you finally get a 'settlement' the amount taken out for excess and other fees means your're significantly out of pocket for something that is entirely their fault. I sincerely regret using them and will not make the same mistake twice. Avoid!

8. L

   Leanne W.

   Source: RemovalReviews · Sydney, NSW

   8 May 20194+ bedroomPaid £4,000

   International move from London to Sydney, Australia.

   Done a few moves over my time and this was honestly the worst one yet. Our car was sitting somewhere in their warehouse for a few weeks before it was shipped. Our tv never arrived, but an anglo jumper did. And they take no responsibility. Their professionalism simply does not exist. Would NEVER recommend them!!

9. J

   John F.

   Source: RemovalReviews · Gloucester, UK to Bristol, UK

   6 Feb 2019Paid £2,300

   It should be ZERO stars, or even less..

   Simple - I placed all my belongings in the 'care' of Anglo Pacific storage prior to a move to USA. When that didn't happen, I asked them to return my consignment. Simple - they couldn't find it. They lost everything I owned. Everything, including many personal and professional items that no insurance could cover. Yes they paid the face value insurance, but I had to take them to court to recover all the fees and other costs spent on unfulfilled services. No idea if they ever really looked for my things at the time, or have since made any effort to trace them. They have ignored my written request for information and offer of a contribution to costs of return. Imagine - losing everything. That's what Anglo Pacific did to me.

10. B

    Blair

    Source: RemovalReviews · London, UK

    16 Jan 2019Paid £4,000

    NZ shipment.

    I have had a similar experience to other reviewers. Reasonably good service at the start and with the collection of our items. However, once they arrived in New Zealand in December, a number of the uninsured items were broken or lost. This adds up to hundreds of pounds worth of our effects. I have tried to contact the London office for some information on our missing items, but have had no response so far. Some of these are precious family items so very upset these are missing. Poor service.