3 May 2022 · MoveAdvisor
1.0 out of 51.0
Where should I start? My move was 3 weeks ago. I am still trying to recover from this awful experience. I am a single mom. with 2 kids. Moving a 3 bedroom house. I told them I was moving from the 1st floor to a 2nd floor with no elevator. I was quoted one price. Paid a deposit with a credit card, even an absurd % fee because I used my credit card, but they were aware I was paying by a credit card. They were supposed to arrive between 9-10 they arrived at 11:20 in a U-Haul Truck. The 2 helpers were ok, and understanding, they were there to work, but the person that was directing them was a negative person, which made me feel totally uncomfortable, I had to call a friend so he could see I was not alone. This person had a negative input in every single aspect, it made the whole entire experience a horrible experience. According to him, almost everything I had in my place was impossible to fit, or it had issues to disassemble ( beds) I had everything previously packed. They made a scratch/dent on a wall. They sure scratched my fridge. .. and they lost a box. Yes, they did. it contained mugs my children made when little now they are gone. Irreplaceable. Before the moving was finished they told me I had to pay by cash or Zelle. I said I didn't have the cash on hand I only had a credit card or check. They made a big deal, and they treated, me to call the police if I didn't pay them by cash or zelle; which I agree to call the police because that is not how business is done. and they suddenly decided to change their mind and accepted credit cards again. ... The entire process was horrible. and disorganized. I never even asked for a discount when I called. I just requested the date and service. They had no right. If they didn't want to work, they should had cancel my service.- DO NOT GO FOR THE POSITIVE REVIEWS. DO BETTER AND LOOK FOR A BETTER COMPANY
I started a claim process with my credit card and now, they harass me and treat me by messages. Very unprofessional. I am exhausted and dissatisfied with this company.
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