2 Jan 2025 · MoveAdvisor
1.0 out of 51.0
Horrible experience.
Guy comes and tours the house to estimate size of truck, number of movers, time of move and cost. Get it in writing. Good start, but…
On moving day they arrive 2 hours late. Movers claimed the truck wasn’t ready for them, while the office claimed the movers were late. Someone is lying, but whatever.
Not everything fits on truck. Some furniture, outdoor items and kitchen stuff is left behind. Honestly, if we had to be out of the house that day we would have been in big trouble. We got a pickup truck and moved the rest ourselves the next day.
Movers took an hour off for dinner. No problem.
There were supposed to be wardrobe boxes so we could just put clothes on hangers in them for the move. There were none and we had to go out and buy plastic bags to dump our clothes in while the movers were packing the truck. They did remove the cost of the boxes from the bill when we asked them to.
By 10pm we are nearing the end but they present us the bill before emptying the truck. The bill is 20% over the estimate. I phone the office and we are told it was a bigger job than was expected. He made the estimate based on what he saw! He knew what to expect. He got the wrong size truck and underestimated the time. He also said the movers took 20 minutes for dinner and we had to pay for the rest of the time.
In the end, we had to pay the higher bill or we weren’t going to get the rest of our stuff off the truck.
I will say that the three workers who did the labour were courteous and hard working. The office was rude, unprofessional and apparently unable to do their job properly.
All in all, we felt scammed and robbed. Not to mention, we had to complete the move ourselves the next day with another truck.
We do NOT recommend this company at all. STAY AWAY!!!
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