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Recent reviews

J
8 Dec 2015 · MoveAdvisor
1.0 out of 51.0
Also known as Top Movers The is the worst example of this industry - after waiting over 25 hours for a moving truck and crew - one guys and a crew he got off Craigslist showed up in a van and small pull behind trailer to move 2 rooms of furniture. The van had no plates and the trailer had an expired paper plate from New Jersey - I refused to put my property in the vehicle - Never give a deposit to this company or any professional mover.
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A
18 Oct 2015 · MoveAdvisor
1.0 out of 51.0
I found this moving company after doing online research and it was near where I was living at the time. I made a horrible mistake using them for my move. I moved from PA to AZ and besides politeness on the phone I cannot think of one thing this company got right. Moving my stuff out of my old house was a tolerable experience but some of my stuff got broken and I ended up getting charged more than what was initially agreed (based on a verbal estimate which I know is not exact). But from here on out was the major problem. I had this company pick up my stuff 10 days in advance of me actually moving so I would not be in Arizona as long without my stuff. Turns out that was a mistake because I was living there without any of my stuff for 3 1/2 weeks! I had to live with a family friend for this entire time because I did not have a bed or any other stuff for my new apt. This means I paid 1 months rent without even living there b/c my stuff had not shown up. What is worse is that, even though they were always polite, they would keep lying to me about delivery dates and then when those dates passed by they would give me a clearly fake excuse for why my stuff is still not here. After 3 weeks I just wanted to know where my stuff was located and they could not tell me! I understand there are logistical issues with long distance moves but this was ridiculous. This is the service this company provides and they are not good at providing it. When my stuff finally showed up they only sent 1 guy to move all my stuff in. They also lost my box spring for my bed and broke a few glasses/picture frames. I filed a claim but that is pending so we will see if they have any decency in them to reimburse me for my missing/broken things. do not use this company, especially for long distance moves. they are a joke.
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J
30 Sep 2015 · MoveAdvisor
1.0 out of 51.0
DO NOT CONSIDER USING THEM IN ANY CIRCUMSTANCES!! Before closing the deal with them I made sure to have all my questions answered from nicole and other employees and here are the reasons why you should never hire them. Note that I have all documented including phone calls recordings.My horrible experience begins at the pickup date. They used a 3rd party company and employees with a rental truck. nicole clearly stated that they had their own trucks at all times. The first thing the driver asks me (using another moving company uniform called atlas) is if I was going to tip them well. I felt threatened that if I didn't he would not take a good care of my belongings and also make sure to place them in the truck in a way that he would be able to charge me for extra space which he did. AT the end he was just a 3rd party company so why care?!They promised me to deliver within 14 days of the pickup date and they took almost 5 weeks. I knew that by law they have 21 days from the first available delivery date to deliver and I told them I needed my belongings way before and they gave me a verbal promise saying okay for the 2 weeks delivery. Clearly their promises were given just to convince me to choose their company. I called Nicole several times to ask why it was delayed and her answer was always the same: I need to check with my "operations manager david"which is not in the office. And she would never reply or call me back. The funny thing is that during the quotation process her "operations manager david" was always available on a "desk next to her"to clarify questions about hiring them. I've tried speaking with another employee called andrew and his answer was: I need to locate the truck driver and I never heard back from him. With no more choice I had to just sit and wait.On the delivery date another 3rd party company comes in and before opening the truck the first thing the driver says is that he was going to charge me extra money for not being able to come in with the truck that made the cross country (18 wheeler) and for having to use another truck for delivery (shuttle). I shut his mouth when I showed another 18 wheeler truck parked inside of the community I live. oooops! He probably thought I had no knowledge and didn't do my studies. Plus I told nicole before closing the deal that a 18 wheeler would fit at the destination.The moment he opens the truck and starts unloading my boxes I see another disaster! All my boxes are everywhere in the truck. A lot of them smashed and ripped off with broken items, my exercise bike is not properly covered with a mat and is broken and a few items are missing. Another nightmare begins when I contact AV moving to claim for the insurance. Barbara gives me a web link to file for the insurance claim and tells me that this company called CSI would handle the claim. I proceed filling for the insurance claim on July 29th. with a hope that it was going to get resolved soon. Today is September 29th and nothing has happened. I emailed the insurance company a few times and no response. I emailed Barbara from AV moving and her response is that I needed to contact the insurance company.From this point on I will do whatever I can to make sure I share this terrible experience I had with this company on every online source I can possibly find. Don't trust any of this people Nicole, Barbara, Andrew, Mary, David. P.S. If you google map them you will see that their 2 addresses is a empty lot and a house. TERRIBLE TERRIBLE TERRIBLE!!
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H
8 Sep 2015 · MoveAdvisor
1.0 out of 51.0
Worst moving experience ever! I told the salesperson we wanted an accurate total price so the company sent a person to our house to do the estimate. I showed him everything that needs to be moved. We were quoted at $5,800 for 2050 cubic feet, including $1,000 insurance. On the day of packing, after everything was loaded to the two trucks, we were told they got 3000 cubic feet and the price should be $9,000. That was more than 60% jump excluding insurance. We were also told that we had to pay the rest of $9,000 in cash when they arrived at our new house; otherwise they would not unload. This was no different than a robbery. I wanted to talk to the salesperson but he could not be reached.
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J
3 Sep 2015 · MoveAdvisor
1.0 out of 51.0
Please spare yourself the frustration and stress of using this company!! Not only is their customer service awful, but they were contracted my business from Magic Touch Movers (see my review for them as well) and they increased the price per square foot I was "contracted for in writing" through Magic. I attempted several contacts to get this corrected as I had paperwork that stated I was only to be charged $3.25/sq foot and they refused to honor it. In fact, what they did was threaten to leave my things in storage at a rate of $300/month until I paid their increase. In addition, Tim the pick up driver, called and asked that I have my family meet him at a different time so "HE" and "HIS"schedule could be accommodated. My family made these arrangements possible and Tim left my brother and 2 children under the age of 5 to sit there and wait for over an hour. Of course, no apology. From there, I had to ask for a copy of the inventory list on 3 occasions and was continually told it was emailed. I didn't receive it until the day before my delivery. Unacceptable. Repeated phone calls to Vernia and Mary, resulted in nothing but promises to handle the issues I was having, but I never heard back from either of them. Once my things arrived, the inventory was short and damaged. They have lost/stolen 5 boxes, 2 tables, 2 wooden-large candle holders and a bed frame. They also damaged a fan to where it's not even usable anymore and they crushed a lamp and lamp shade that was packed by THEM. I can only imagine how trying to get this refunded will go! Don't waste your time, efforts or money. You and your belongings will be treated terribly even after you have done them favors to make things easier for them!! .
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