23 Feb 2015 · MoveAdvisor
1.0 out of 51.0
Don't believe any of the good reviews. The sales person will hound you and hound you. They will promise to be below the cost of the top companies, and the initial estimate will be lower. THEN they show up to pack and load your items, and suddenly your estimate was too low. THEN you are told because the initial estimate was too low, the cost of packing and loading is TWICE the rate as when you were quoted over the phone. At this point, all your items are already on the truck. So, you are left with the option of paying, or having them unload the truck and you STILL have to pay, and you'll lose your deposit. Once your items are on the truck and out of your sight, the contact by the company stops. You'll have to call multiple times, and most of the time, IF they answer, they won't have any information as to when you stuff will arrive. When the movers finally came to my house, as they were unloading, I'm informed that because the apartment isn't sitting right on the curb, that I will have to pay a extended moving distance fee, which, of course, can only be paid in cash. While I was watching them move items in and unpacking, one of the movers cut a HOLE into the upholstery on my couch. One of the boxes has been badly damaged (like it had falled off the truck and rolled and maybe even been run over) and when I opened the box, most items were damaged, and many items were missing. I submitted a claim in November, and since then have not heard a single thing from the company, and they are now no longer answering their phones, or responding to voice messages. .
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