12 Apr 2022 · MoveAdvisor
1.0 out of 51.0
We hired Bedwell to move us from Ontario to Alberta. Things seemed to be going well until most of our belongings arrived at our storage unit in Alberta as we were having a house built. The driver told us that he could not fit all of our belongings into his trailer. Sadly, Bedwell did not tell me this despite numerous emails/call during the time. When our belongings arrived a custom made head board had a leg completely missing. It is beyond repair. We also noticed when we moved our belongings from the storage to our home a few months later, our dining room chair handle was broken. We didn't originally see the damage as whoever broke it used clear tape to conceal the damage. Finally, my ladder is missing. As we had 2 deliveries, I was told my ladder would be delivered in the spring. When I asked Bedwell about the where my ladder is, I was told it left their facility. When I asked for confirmation, I have yet to receive a reply despite calling and emailing them.
A true sign of a good business is how they deal with an issue. Sadly, Bedwell has shown their true colours. They were very quick to take payment, yet now they will not assist me.
Be very careful if you retain their services.
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