23 Nov 2020 · MoveAdvisor
1.0 out of 51.0
We had a very disappointing experience with Black Tie.
First of all, when we called to get a quote, it was conveniently not mentioned that we should expect to pay an additional fee for "packing materials" used to move our items. This ended up costing us around $250 more than the initial quote.
The individuals sent to move us were unbelievably careless, resulting in severe damage to our flat screen TV and several other items. We had specifically requested a TV box - and agreed to pay extra for it - to mitigate this risk which the movers conveniently forgot. Instead, they wrapped a $1,000 TV in a blanket and set it on the floor of the truck. Needless to say, both legs of the tv broke, the siding on the bottom was split, and the TV is completely useless now.
Further, the individuals were incredibly lazy and slow, often times seen chatting by the truck instead of moving items. This resulting in a two bedroom apartment move taking 4 hours, ridiculous considering the majority of our items were moved out in 45 minutes. It was very apparent that they were "eating time" to try to get more $$ for the job. Furthermore, the team disappeared for an ENTIRE HOUR driving to our new home - what were were told was a quick "stop and grab drinks". For reference it takes about 10 minutes to drive between locations in medium traffic. Once they finally arrived, the entire team reeked of cigarette smoke - a smell that is still present in our new home as a result.
All around, not a pleasant experience and not a company we will be recommending to friends and family.
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