25 Jul 2019 · MoveAdvisor
1.0 out of 51.0
Blue Whale Movers were courteous but 3 hours late and did not complete the work, left furniture in dangerous assembly conditions, and left my home damaged.
I called Blue Whale the morning of the move to confirm my appointment since I had not heard from them except when we first booked it. They stated that we were confirmed and movers would call us 20 minutes before arrival. An 8:30 am to 9:30 am arrival window turned into a 12:30 pm arrival, with no apology or mention of being outside of the window.
Once arrived, my movers were very friendly but clearly unequipped to handle my home. They had to ask to borrow tools to disassemble furniture, and tried to move the refrigerator without measuring for clearance, damaging our newly renovated kitchen in several areas.
Being as they started 3 hours late, it was almost midnight when they finally arrived in our new home. Understandably exhausted and ready to move on, our movers dumped all the boxes and furniture in our living room. They did assemble 2 beds before they left but 1 was incomplete and falling apart, fortunately I noticed before putting my daughter to bed. 0 boxes were moved to the rooms we designated, and nothing else was put together.
We were charged $280 extra for having more boxes than we estimated, which is fine, it happens anytime you quote with movers. We weren't discounted for not moving things on the estimate, but hey, the price was pretty cheap to start.
1 lamp was broken during the move, but overall most items were handled with care. The refrigerator was banged up pretty badly from attempting to move it without ensuring there was clearance (it cleared just fine once the bottom drawer was removed), and there are multiple gashes in our walls from furniture hitting them.
The movers upon arrival told me they wouldn't hook up or install our washer or dryer, saying they weren't qualified to do so. That's fine but wish they had told us this before the move, as we now have to pay someone to do it. I hope they were qualified to remove the washer and dryer in the first place.
I've escalated my dissatisfaction with the customer rep who set up the move the next morning, but have yet to hear back other than to say they would be forwarding my feedback for review.
I hope Blue Whale takes the opportunity to make it right and either refund a portion of my move, pay for the repairs to my home, and/or have crew come and complete what we paid for.
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