16 Feb 2018 · MoveAdvisor
1.0 out of 51.0
Our furnishings and valuables were packed and placed in their "secure" storage for three weeks until we could move into our new home. During that time a box containing all of my jewelry from the past 40 years valued at $5,800 was either stolen or lost. They claim they simply can't find it. Information during their pre-move consultation never suggested I should transport all of my jewelry personally. When signing with them I assumed (albeit in error) they could be entrusted to handle our items with care. I trusted them and they took advantage of that trust. At the very least they are incompetent, at the worst they are criminals.
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