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Recent reviews

G
26 May 2026 · MoveAdvisor
1.0 out of 51.0
Our experience with Brytor International Moving was extremely disappointing from start to finish. We moved from Idaho to Québec and experienced months of delays, poor communication, damaged belongings, and an exhausting claims process afterward. The biggest issue throughout the move was communication. Our coordinator, Karol, regularly provided vague, copy-and-paste style responses that rarely answered our direct questions. We would often wait a week or more just to receive generic updates while our belongings remained delayed with no clear timeline. The delays impacted our family far beyond inconvenience. At the time our belongings were picked up, our daughter was only around 5.5 months old. By the time many of our items finally arrived, she was nearly 11 months old. Because of the excessive delay, she completely outgrew many clothes, baby items, and belongings without ever even getting the chance to use them. As new parents trying to settle into a new country, that was incredibly frustrating and upsetting. We repeatedly tried to be proactive and cooperative throughout the process. Before pickup, we completed and returned the documentation we believed was required and even followed up asking if anything else was needed. Despite this, after our shipment arrived damaged, we were told the protection coverage we believed we had paid for was never activated due to an additional step that was never clearly communicated to us in any meaningful way. Our items arrived in unacceptable condition: * Our mattress arrived filthy and damaged despite purchasing a mattress protection cover beforehand. * Our solid wood bed frame arrived chipped, gouged, scraped, and cracked in multiple places. * Even the unloading movers commented on how poor the packing condition was. After 6 months of delays and damaged furniture, Brytor offered only minimal compensation based on basic carrier liability. Worse, they required us to sign a release agreement and remove our FMCSA complaint and public reviews before any payment would be issued. We requested an in-person meeting to discuss the matter professionally and were denied. At the end of this process, we were left feeling ignored, blamed, and pressured into giving up our rights and honest reviews in exchange for compensation. I strongly recommend that anyone considering this company: * thoroughly review every insurance/protection requirement themselves, * document absolutely everything, * and keep all communication in writing. Unfortunately, this was one of the most stressful customer service experiences we have ever dealt with.
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B
1 Nov 2025 · MoveAdvisor
1.0 out of 51.0
I hired Brytor for my move from Redmond, Washington to Toronto, and the experience was frustrating from start to finish. Delivery took almost three months longer than expected, and one of my most valuable items, a PlayStation 5, went missing during transit. When the shipment finally arrived, the box that had contained the PS5 was already open. Brytor’s own claims department confirmed in writing that the box was received already open when it reached their facility, which is very concerning and makes the situation feel highly suspicious. Before the move, I discussed purchasing the All Risk protection plan with Brytor staff and completed the valued inventory list they requested. Despite that, they later claimed that my insurance was not activated because a different form had not been submitted. At no point did anyone tell me that my coverage would not be valid or that further steps were required. Communication throughout the move was inconsistent and often confusing. I received conflicting information about where my belongings were and had to keep following up to get any updates. When the items finally arrived, some boxes appeared mishandled, and the missing PS5 issue was never properly resolved. Instead of taking responsibility, Brytor referred me to a subcontractor, which made things even more difficult. The entire experience has been stressful and disappointing. Based on what happened, especially the fact that one of my boxes was reportedly received open at their facility, I completely lost confidence in how my shipment was handled. I now have to take Brytor to small claims court to seek reimbursement for the missing item. If you are planning an international move, I strongly recommend choosing another company. Make sure every insurance and coverage detail is confirmed in writing before your belongings are shipped. Based on my experience, I strongly recommend not choosing Brytor International Moving for your move.
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D
16 Sep 2025 · MoveAdvisor
5.0 out of 55.0
I used Activ Moving for a door-to-door move from France to Montreal, their partner in Montreal is Brytor, and I am extremely satisfied with their services. The team was professional, efficient, and supportive throughout the entire process. My belongings arrived on time and in perfect condition which made the whole experience stress-free. I highly recommend Activ Moving and Brytor for international relocations!
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M
2 Apr 2025 · MoveAdvisor
1.0 out of 51.0
The relocation from this company in Canada Brytor, and in Spain AGS ( giving 2 emails with the people I worked with chandra@ims.brytor.ca and sebastian.alvarado@ags-globalsolutions.com) was the worst experience of my life. I am not sure and still thinking that this is was a SCAM. I was misguided on many occasions and documents, so I was told, to customs in Spain were submitted by Chandra without my consent. She even estimated the value of my shipment and submitted it on my behave without my consent. The last document being Dirigido al actuario de la Aduanav (Addressed to the Customs Actuary) was delayed by a month due to me receiving the wrong information from Sebastian Alvarado and him being on holiday. There was no one to assist me, finally a family friend a layer formatted the document and it was accepted. I asked on many occasions if I should involve a lawyer in. the process, but was not never given a definite answer. There are many other details about my move such as in case of delay, the storage would be only 100 Euro a month (and I have emails from Chandra on this) at the end, I ended up spending 7500 Euro just to have my personal belongings and my car released. Since my items were already in storage for 2+ months, I had to pay import taxes in Spain on my car which could have been avoided if everything had been done on time. I have many other issues with both people I worked with on my relocation, if you have any questions, you can contact me directly via DM. I would suggest avoiding both companies and both of these individuals, (Chandra and Sebastian Alvarado) if you are thinking of relocating to Europe. I should have taken the reviews of both companies seriously but I was driven by the relocation price. Their rating is very low and please take them seriously, because they are real. I won't say anymore as I will be taking these companies and individuals to court as soon as I am back in Canada. Do your research and IGNORE AGS and ims.brytor.ca in your relocation selection. Thanks for listening.
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P
27 Nov 2024 · MoveAdvisor
5.0 out of 55.0
Very good experience on both sides. All the staff in Montreal were very helpful and very accessible, they answered all my questions. Those who packed and unpacked our belongings were incredible on both sides. Everything arrived in good condition within the time frame. We were so pleased.
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