26 Sep 2026 · MoveAdvisor
1.0 out of 51.0
Absolutely HORRIFIC experience with Brytor from start to finish. They have now owed us $300 for more than three months, despite explicitly offering that reimbursement themselves, and have ignored repeated follow-ups. Today, I called again and was told they would “deal with it this week” (which we've heard before...). When I said it needed to be dealt with today given how long this has been outstanding, Jacques hung up on me.
We have moved more than 5X within Canada and twice within the U.S., with other companies, and Brytor was by far the WORST moving company we have ever used. I would not recommend them to my worst enemy.
Here's a rundown for your consideration:
1) Packing was painfully slow and careless
We paid for a full pack-and-move service. The crew packing our home was extraordinarily inefficient, and our belongings were packed in an incredibly haphazard way. Many items were not properly wrapped or protected. It also took 2X longer than any other company.
2) Delivery was delayed and cost us additional money
Their truck broke down and the delivery was significantly delayed. We live in a condo with strict move-in hours, so we gave Brytor alternative delivery options. They assured us they could complete the move within our building’s cutoff time. They did not. There was zero urgency on their side, and they just kept reassuring me it would be fine. I personally had to help move items from their truck to speed up the process. And, we had to personally pay our building for overtime staffing because they failed to finish within the agreed window.
3) They did not finish rebuilding our furniture - then told us to hire someone else
Furniture reassembly was included in the moving service. At one point, two movers were working together on a single nightstand, and the process was incredibly slow. By well after 7 p.m., they still had not finished assembling our furniture.
Brytor then gave us two options: either have their crew return another day, or hire someone ourselves to complete the remaining assembly and submit the cost to Brytor for reimbursement, up to $300.
We chose the second option specifically because Brytor offered it. We hired TaskRabbit to finish the job, paid out of pocket, and submitted the invoice exactly as Brytor instructed.
4) They then failed to reimburse the $300 they told us to spend
That reimbursement has now been outstanding for more than three months. We have followed up repeatedly by email and phone. They have not paid it and have largely stopped responding.
So, to be clear: Brytor failed to complete work that was included in our move, told us to pay someone else to finish it, promised to reimburse us, and then left us out of pocket for months. They still have not paid us back and ignore all of our outreach.
5) A significant amount of our property was damaged
Our outdoor furniture was not properly protected and arrived with large black scuffs all over that are unable to be removed. An expensive lacquer dresser arrived with a chip in the top. Kitchenware and many belongings were shattered. Our mattress was extremely dirty in many places.
Even if you opt into moving coverage, you get cents on the dollar. Nowhere close to the actual cost of repairing or replacing damaged items.
6) They asked us to sign off on damage while items were still in boxes
We were asked to sign paperwork indicating our belongings were not damaged before everything had even been fully unpacked and inspected, which is absurd.
Between damaged furniture and belongings, repair and replacement costs, building overtime caused by their delays, and the reimbursement they still have not paid, this move has cost us thousands of dollars beyond what we paid Brytor.
No matter how competitive their quote may seem, it is not worth it. NEVER use this company.
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