17 Dec 2018 · MoveAdvisor
1.0 out of 51.0
This is the worst company you could ever imagine dealing with. I feel sorry for the owner of this company as he is probably unaware of "Joy' working in his Denver location. This woman lies repeatedly and then tries to cover with more lies. She is horribly rude and when asked to speak to the highest authority in the company, she stated it was her. I know this is not true because know person holding value in their won company would speak like this and would be trained to handle a phone call the right way. How she got the name, baffles me. She repeatedly spoke over me and would not allow me discuss my concerns. She and therefore the company take advantage of people thinking that we are uneducated and don't understands simple ethics in life.
We paid for 2 jobs on moving day and were charged for 2 trucks, fuel service for both trucks, and a driver and mover to go along with each. We paid close to $4000 only to have one truck and one team arrive for both jobs. It took them all day and thankfully they were good people that worked hard to make up for the company. Joy stated it was like "calling a plumber" and they can arrive on multiple jobs and charge separately for each. This explanation is the silliest thing I have ever heard. I have owned multiple businesses in my time and this is horrible business ethics. The same crew was to do 2 jobs while bringing the same truck, fuel, and get paid double for their "man hours", all on the same job and clock. What??!! Later that evening we noticed a missing piece of furniture. We called and it ended up being under some towels tossed to the side in the back of the truck. It was damaged in the process and brought back the next day by another truck. Guess what, billed close to another $1000 for that trip. Now our insurance claim (we took out the appropriate insurance for the job) won't be filed until we pay again.
Greed is a sad part of our world and I ask that any of you business owners out there to please pay close attention to your employees. These are people that can help ruin a company that possibly a good person has set out for good. Please don't hold on to people that aren't trained well and are extremely poor with customer service.
Reed.
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