4 Oct 2023 · MoveAdvisor
1.0 out of 51.0
First off I'd like to say that when a professional moving company relies on customers to provide a list of "everything" they need moved so they can come up with an estimate is not professional at all. Why should the customer be responsible for an accurate estimate? So further to this, a truck landed around 4 pm to load our things. Our move is from Calgary to New Brunswick. They soon discovered that everything would not fit. I got a call from Canadian Van Lines that evening apologizing and saying they would send another truck early the next morning as possession of the house by the new owners was 12 noon. Next day, 10:00 am, still no one. I called Rachel (who I have been dealing with). She could not guarantee someone before 2:00 pm and she would be considering this a "second" move so I had to pay another $1000 down before they showed up. I was stuck between a rock and a hard place, so I had to pay. I was crying by this time out of shear frustration. This was Friday before the July long weekend. The new owners were kind enough to postpone the possession to 4:00 pm., which meant we could not get payment until Tuesday and we were leaving for NB the next day. When the second truck showed up, the movers were huffy because they had to work in the heat. They tried to leave things behind and would have if I didn't stay on top of them (not little things either, more like a bed, dresser). Finally they left. Fast forward to mid- August. We finally got the call that they were going to be pulling up in a 50' tractor trailer. This move went from approx. $6500 to $13K. I packed everything very tightly and well wrapped, yet somehow mirrors, dishes (and good ones) were broke. They even broke a 6" square leg off a new couch and right now I have two blocks of wood under it. My (also new) office chair had the material scraped off the edges. The boxes were damp and some had mud on them. I was so disappointed. I didn't even go with their insurance as I had to sign a paper before they left saying that a claim had a $450 deductible for the chance of a 60% return. I was sick to my stomach. The movers in NB were very good though and understanding. I believe Diego and Jordan were their names. The whole experience was awful to say the least. Moving isn't fun at the best of times. Oh yes, I was also told when the movers arrived that if I had one more step (from my 6, I believe) going into the house, each time they brought something in the house it would cost an extra $750. I nearly collapsed. Luckily for us, this wasn't an issue for them. Be very careful with this company. They don't have your back when you need them most.
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