19 Oct 2026 · MoveAdvisor
1.0 out of 51.0
My experience with this moving company was deeply frustrating from start to finish, with the sole exception of the final delivery crew.
The trouble began with pricing. My booking agent, Elmer, repeatedly gave me lowball quotes. Even after I specifically asked for an estimate based on 5,000 pounds, he stuck to a low price, leading me to believe that was my actual cost. When the final bill arrived, it was $2,000 more than what I was quoted.
Communication during the move was non-existent. I spent weeks sending emails and texts to Elmer, completely unaware that he was no longer with the company because no one bothered to inform me. When I was finally assigned a new senior agent, I spent an hour on the phone explaining my issues, only for her to follow up with an email telling me I had to re-enter my complaint from scratch.
The physical move was just as painful. The initial packing took an excessive 11.5 hours just to load my furniture for their storage facility. I had an agreement for two months of free storage, found a new place within that window, and gave them a full month's notice with my new address. Despite this advance notice, it took them over a month to deliver my furniture. They initially billed me for extra storage due to their own delivery delays, and it took speaking to three different people before they finally waived the charge.
To top it off, when my belongings arrived, items were broken, furniture was scratched, and things were missing.
The only bright spot was the two-man delivery crew who brought my furniture to the new place. These two gentlemen were professional, fast, and set up all my furniture carefully. They were the only good part of an otherwise awful, misleading, and stressful experience. Proceed with extreme caution.
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