28 May 2021 · MoveAdvisor
1.0 out of 51.0
The experience here has been horrific. We were asked to choose a 2 day window, which we did. The Friday morning before the Sat/Sun window, they called and said they were now coming Monday. Then, Friday late afternoon, they called saying they would be there at 8am Saturday. We had 3 guys show up and cart all of our items into the road, and the actual moving truck did not come until 12pm. It was a rented Ryder truck... not Certified's Truck. We were told they had their own vehicles and were not brokers. Once everything was loaded on the truck, they held us hostage for $1,000 over quoted price even though we were UNDER cubic footage from what we asked for. We busted out tape measures and did the math with them and they refused to acknowledge we were under space and threatened to take everything off the truck and leave it in the road. We were told we had to beat the drivers to our location (CA to KY) or all of our items would be thrown in storage and it would be a nightmare to get out. They told us 3 days. I called on Tuesday morning, expecting to hear an ETA only to be told our drivers had been fired for smoking marijuana in the truck and the truck had not left CA. No one called us to tell us this. They picked items up Saturday and Tuesday, it took me HOURS of calling MULTIPLE people to find out our things were in CA. I was told I would get an update by end of day, and did not. I was then told our truck was leaving Wednesday, it did not, and no one called to update us. When we called again Thursday, we were told Thursday night departure. Finally, the truck left. Our items arrived at 1am Monday morning, but in complete disarray. The driver that arrived was great, but was also alone and no helper would respond to his call. My dresser was completely shattered, I had to climb onto the truck and throw my clothing in trash bags because it was in so many pieces. Our speakers were damaged, sentimental cups and plates were shattered because our fragile (marked in caps and red) were placed at the bottom of all the boxes. Boxes came busted open from they way they were stacked. We paid for full insurance coverage and called for how to put in a claim. We were given an email address to send it to, only to have a bounce back telling us that email address does not exist at all. Tired of being jerked around by these people. I have video of the cubic footage being under and the damages and will be taking legal action. RUN FAR FAR AWAY!
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