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Recent reviews

M
8 Jun 2017 · MoveAdvisor
1.0 out of 51.0
Long distance movers BEWARE of this company They must have damaged my furniture moving it from one truck to another. Not only did they damage my furniture they also miss placed parts . Certified relocations did not answer my calls which I called several times to get some satisfaction. By there Base being in New York I would have to fly back to New York to sue them . This company is very unprofessional I would not recommend it to my worst enemy . They ignored letters from my lawyer because they knew I would have to come back and forth to New York in order to pursue them.this is my honest opinion and facts of what happened to my family.
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M
8 Jun 2017 · MoveAdvisor
1.0 out of 51.0
I would not recommend this company to my enemies. By this company being based in New York they knew that I would have the time to run back-and-forth for my lawsuit certified relocations gave me the runaround for months gave my lawyer at the runaround for months beware of this company they will take you through a living nightmare. They damage my furniture lost parts to my bedroom set and then refuse to answer my calls. This company never gave me Satisfaction. Beware BEWARE.
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L
12 Oct 2015 · MoveAdvisor
1.0 out of 51.0
My nightmare started as soon as these guys received the deposit. I never ever write reviews even when customer service is bad but trust me when I tell you this is the worst experience I have EVER had with a company. First of all the sales person gave me a great quote and stated they pick up on weekends, well the week that I was supposed to get a call to schedule my move they forced me to be home during the week because they couldn't do weekends. The company scheduled the pick morning of May 29th, this day was also my last day at work so I told them several times to please stay on schedule..of course they did not. The driver called at around noon and said he wont be there for a couple of hours. Long story short they threatened to keep my deposit If I did not have anyone at the house whenever they felt like showing up. My sister waited at home and when they got there, after putting everything in the truck told her that it was going to cost more than the actual quote. Of course she couldn't do anything with our things already in the truck and myself (owner) not being there. Called several times to complaint about the additional cost and spoke to Lee (customer service) and he only listens to you but does not do anything for you or even shows a little interest in helping you. Called the company and told them September 21st is the day I wanted to schedule a drop off. Received a call from Dalit on Oct 2nd with the driver's phone and name and she explained that a truck was leaving that weekend so to give him a couple of days for all deliveries. Oct5, I texted the driver to check and have an idea on when he expected to make my delivery, he did not answer but called me and said that he will be at my house Oct 6 between 1-3pm. Took off work and waited, at 4pm driver calls and said his 18 wheeler broke down and he wont be able to make it until Oct 7. Of course at this point I am furious because I wasted a whole day waiting and he called at the end of the day to tell me this. Called the company but because apparently drivers and movers are contractors, the company cannot do anything about this. Oct 7, driver gets to my house asked to come in and get paid up front, I told him I needed to see my things first and showed him the money orders. Driver got upset and stated I will drop off your things at storage and took off. Again, called the company and they couldn't do anything. They re-scheduled my move for Friday Oct 9th between 1-2pm, got off work again and driver did not show up. Next morning I get a call and says he is going to be at my house at noon, I was complaining about the day before and no one calling me to tell me this and all he said was DO YOU WANT YOUR THINGS OR NOT?. Oct 10th, my things get dropped off and so far we have found, plates, cups, Lamps, single dresser, vaccum broken cannot use at all. Damaged items, dining room table, couches, chairs, other dressers. On top of this we are missing a few boxes and were also given items from other people. Called the company spoke to Dalit and of course EXCUSES EXCUSES. My wife and I are trying the MOST to get this company out of business, if you are filing a lawsuit please contact me I would love to split cost.
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A
2 Sep 2015 · MoveAdvisor
1.0 out of 51.0
There are bad movers everywhere but with them it all depends on who they disbatch. PLUS, wheneverything goes wrong you learn a lot about the company with how "corporate" handels the mistake and our story was a disaster. Here is the formal letter we have written to corporate who is now avoiding us as they do not want to take responsibility for their negligiance (there is stuff insurance is suppose to cover and then there is flat out negligiance). If you choose to go with them (yes the price is one of the lowest for a reason) don't think the same won't happen to you. Lee and Certified Relocation team: I wanted to follow up in writing with what we had discussed on the phone. Your supervisor had asked you to have me feel out the insurance claim package you had sent over. He mentioned knowing we "opted out" of additional coverage beyond the $0.60 per pound because we had a 3rd party (who you guys recommended) cover the umbrella insurance.The 3rd party covered a handful of the items damaged by your company but will NOT cover the Tempurpedic because you guys upon moving did not cover it as instructed (with materials we had provided) instead folding the mattress in half.You have received the multiple pictures of the damage and wish for us to move forward with your insurance claim package knowing we will only get the max of $0.60 per pound (estimated weight will be 150 lbs thus $90) but you mention your supervisor will work with us after the claim to make it "better"By choosing this route you fully understand the following:* A claim on your insurance will go in effect (possibly raising your insurance) for a $90 claim.* Your company will be served a formal lawsuit by our lawyers. Thus taking time and money to resolve in the court of law. * The BBB will be contacted and a formal complaint filed* All social media outlets (yelp, movers.com,etc) will receive reviews outlining this experience.Before we hung up I asked if I could speak with your supervisor personally, to see if we could solve this for all parties in a simple manner and you told me,"My supervisor is out of town, but he does not talk to customers, that is why he hired me."If I do not hear back anything by 5pm EST Monday on steps to resolve this in a more civil manner, we will move forward with the steps mentioned above.
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A
1 Sep 2015 · MoveAdvisor
1.0 out of 51.0
DO NOT USE THIS COMPANY, THEY ARE SCAMMERS!! DO NOT BELIEVE ANY POSITIVE REVIEWS, THEY ARE LIES!! I should have read yelp and not the many FALSE (Padded) reviews on other sites, as companies can and do hire people to 'give positive reviews' all at once to make a company seem reputable. I hired this company on 5/29/15 to move my things from NJ to AZ. The sales person Michelle was very friendly and explained costs and such (They INITIALLY were cheaper than everyone else). I explained several times what I wanted moved and we even added extra boxes, just to be sure and I received an initial price of less than $2000. I also explained (several times) that my flat screen TV was NOT the panel type, but a newer 'stand on the floor type. We ended up with a list of goods and 50 boxes. When the movers showed up, their list did not show my love seat and that the TV was not a flat panel. I explained that BOTH were to be listed correctly already. So, they told me it was an EXTRA $200 to ship this (due to volume). I disputed the extra cost, as I had far LESS volume due to having only 21 boxes (mixed between large and medium). They refused to budge and I was at crunch time and needed to be moved and had to pay them. I called the company the following day and spoke to Michelle and she was very rude and nasty and tried to say I did not talk about the TV nor did I discuss the love seat. She then cut me off and sent me to 'customer service". I spoke to customer service and the person "Lee" was very helpful (the only person in the office who is helpful) and said he would speak to the owner. A couple days later he called me back and the owner was willing to only give me $100 as long as I signed some form. Well, when I read the form, it stipulated if I wanted the $100, then I would have to GIVE UP all my RIGHTS as a consumer, not be able to sue them or dispute them in court NOR say anything negative about their company in any way!! I REFUSED to sign this and told them so and if the company wished to give me the refund without signing it..fine..if not then so be it. When the movers delivered my goods , I was missing 3 BOXES and the Hutch that goes on top of my ANTIQUE dresser. I called the company several times over the following weeks asking where my missing property was and they 'STONE WALL' me with excuses 'they are looking for it', it is the busy season and they have shipments, etc " At this time, they still refuse to find my missing property. Meanwhile, they had NO problem demanding they get paid IN FULL (the last portion some $800+) prior to unloading the truck and IT HAS TO BE CASH..which now I see, is because of how SHADY they are!! When I complained to the BBB, the company lied and tried to alter facts (thank goodness I saved the email correspondence between myself and the company) to make it LOOK like they were 'making good' on my complaints. I will be taking this to govt authority (IE - court), because they are fraudulent and the owners need to be heavily fined and/or put in jail!! .
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