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Recent reviews

D
22 Dec 2025 · MoveAdvisor
1.0 out of 51.0
1 Star (If I could give zero, I would.) I’ve had the absolute worst experience imaginable with Clutter. They have completely taken advantage of me and trapped my belongings in their system. I’ve been trying to get my items back for two weeks, and every single appointment they schedule gets canceled by them—yet somehow, I’m the one getting charged for each canceled appointment. To make things even worse, they want to charge me $400 just to pick up my own items myself. That’s beyond absurd. I made it clear that I needed my things before Christmas, and now I’m being told I won’t get them until next year. This company has zero regard for their customers’ time, money, or basic decency. They overcharge, underdeliver, and then make it nearly impossible to get your stuff back. I feel completely stuck and powerless. If you’re considering using Clutter, don’t. You’ll regret it. Their customer service is unhelpful, their system is broken, and their business practices feel borderline predatory. Save yourself the nightmare—go anywhere else.
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A
19 Dec 2025 · MoveAdvisor
5.0 out of 55.0
Review for Clutter Storage & Moving We recently used Clutter for storage, and when our items were returned, one large box was missing and another item was damaged. The combined value of those items is approximately $1,300. After submitting a claim, Clutter offered just $80 in compensation. Their team repeatedly stated that higher compensation isn’t possible because the items were “not insured.” This reasoning is deeply flawed. Insurance covers unforeseen events—not operational negligence. Losing a customer’s box is not unforeseeable; it reflects a failure in basic responsibility and inventory control. If Clutter’s position is that customers must absorb the financial loss when Clutter misplaces or damages belongings, that raises serious concerns about accountability and business practices. We trusted Clutter with our possessions and instead ended up with a significant loss and no meaningful support. Customers should not carry the burden when the company fails to track and return their items properly. We’re sharing this so others are aware of how claims and losses are handled. A $1,300 loss with an $80 payout is unacceptable and reflects poorly on Clutter’s commitment to customer care.
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T
1 Jul 2025 · MoveAdvisor
1.0 out of 51.0
Booked a move nearly a month ago and Clutter canceled via text mere HOURS before our scheduled appointment on the final day of our lease. A shameful way to do business. I had followed up many times via phone to confirm appointment and after they cancelled, they rebooked my appointment seven days later (not helpful when you carefully plan a move far in advance!) When I spoke to a rep, they didn’t even have the right rescheduled date on hand. A total sham of an operation.
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C
23 Dec 2024 · MoveAdvisor
1.0 out of 51.0
If you're thinking about using Clutter for your storage needs, think again. I cannot stress enough how frustrating and disastrous my experience has been. I had stored the entirety of my 2-bedroom condo with Clutter for three years, paying for an extra-large unit to ensure all of my belongings were safe and secure. But when I finally decided to close my account and have my items delivered back, what I received was nothing short of a nightmare. Clutter delivered only 20% of my belongings. That’s right—80% of my items, including expensive furniture, artwork, and personal items, are nowhere to be found. When I contacted Clutter, they had the audacity to claim that there was nothing else in my unit. I immediately called their customer service, but instead of helping me resolve the issue, I was sent to a call center in India where the representatives were unhelpful and refused to escalate the issue. Despite demanding to speak to a manager, I was told one would call me back—but no one ever did. Frustrated, I filed a claim online weeks ago, yet there has been no response. As if that wasn’t bad enough, I recently learned that the insurance on my belongings only covers up to $1,000. I had no idea about this limited coverage when I entrusted Clutter with my valuable items, and now it feels like I’m stuck with a fraction of what I had. This company has shown zero accountability, and I am left with missing items, a broken system, and no help in sight. If you're considering using Clutter for storage, do yourself a favor and look elsewhere. This is not a company you can trust with your valuable items.
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G
7 Aug 2024 · MoveAdvisor
1.0 out of 51.0
This is my second time using Clutter and they have since gone downhill from how they run the company. They may have a good app to track the truck, but that's about it. I recently used them to move from one house to another in Los Angeles and they somehow figured out a way to lose a box of valuable furniture. How do you lose a box if you are only moving one person's belongings directly over to their new house? I then tried calling their "customer service" who are all offshore based and know absolutely nothing about anything. After my 7th attempt, I finally spoke with someone in the US who ultimately said they checked with the movers and they don't remember... of course they don't. Additionally, the movers are not trained very well in how to package furniture for a safe move - they haphazardly put boxes together and just dump large items in them. Furthermore, they have a lot of hidden fees so you should beware of their unscrupulous marketing tactics. There are plenty of better, more professional movers out there. I now have to spend way more money replacing the items they lost - GO ELSEWHERE IF YOU DON'T WANT YOUR ITEMS LOST AS WELL!
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