Clutter Moving and Storage

Reviews

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1. A

   Anushka A.

   Source: MoveAdvisor · San Jose, CA

   19 Dec 20251-bedroomPaid $300

   $1,300 of Items Lost/Damaged,

   Review for Clutter Storage & Moving We recently used Clutter for storage, and when our items were returned, one large box was missing and another item was damaged. The combined value of those items is approximately $1,300. After submitting a claim, Clutter offered just $80 in compensation. Their team repeatedly stated that higher compensation isn’t possible because the items were “not insured.” This reasoning is deeply flawed. Insurance covers unforeseen events—not operational negligence. Losing a customer’s box is not unforeseeable; it reflects a failure in basic responsibility and inventory control. If Clutter’s position is that customers must absorb the financial loss when Clutter misplaces or damages belongings, that raises serious concerns about accountability and business practices. We trusted Clutter with our possessions and instead ended up with a significant loss and no meaningful support. Customers should not carry the burden when the company fails to track and return their items properly. We’re sharing this so others are aware of how claims and losses are handled. A $1,300 loss with an $80 payout is unacceptable and reflects poorly on Clutter’s commitment to customer care.

2. C

   Christopher D.

   Source: MoveAdvisor · Jersey City, NJ to Midland Park, NJ

   1 Sep 20222-bedroomPaid $3,392

   Cost Effective but lacks care and customer service

   I hired Clutter moving to move my 2 bedroom apartment in Jersey City, NJ to about 20 miles northwest of the city in Bergen County. The Clutter movers sent 2 trucks and 5 people for a 1,200 sq ft apartment for a relatively attractive price ($359 per hour). We had about 80% of the apartment already packed with Clutter to take care of the kitchen and all large items packed for us. We originally agreed on a small package, but upgraded to the full packing plan (an additional $199). Here is where Clutter falls short. While the kitchen was packed beautifully and took a rather long amount of time - the rest of the packing items seemed to have missed the mark. We had several painting and canvas items bent, small plastic drawers broken, and even a monitor (that they packed) completely smashed and no longer working. When submitting a claim - we learned that even though that they packed the item, it was not covered. In no time during the packing was this made known that the packing plan was NOT covered. So, for example, if they packed your $5,000 TV and broke it - tough luck! Not a good look Clutter. All in all - it took 9 or so hours for the move (this included an hour of travel) where they did not unpack anything (this was not included) but did put together any furniture they disassembled. I tipped the team well and they went off. It wasn't until the day after unpacking the many boxes and bubble wrap that we found the damage to our items. Let me be clear that the team worked incredibly hard to move us. They, all in all, did well, they just were not as careful as they should be. The problem here lies with communication and customer service. Their basic plan covers "$1 per pound" which is apparently $18 for a $500 monitor that I now have to replace. I recommend getting the insurance policy even if they do everything for you because somehow, they dont cover their own work.

3. D

   Daaron C.

   Source: MoveAdvisor · Los Angeles, CA

   22 Dec 20251-bedroomPaid $1,500

   Terrible, they will steal

   1 Star (If I could give zero, I would.) I’ve had the absolute worst experience imaginable with Clutter. They have completely taken advantage of me and trapped my belongings in their system. I’ve been trying to get my items back for two weeks, and every single appointment they schedule gets canceled by them—yet somehow, I’m the one getting charged for each canceled appointment. To make things even worse, they want to charge me $400 just to pick up my own items myself. That’s beyond absurd. I made it clear that I needed my things before Christmas, and now I’m being told I won’t get them until next year. This company has zero regard for their customers’ time, money, or basic decency. They overcharge, underdeliver, and then make it nearly impossible to get your stuff back. I feel completely stuck and powerless. If you’re considering using Clutter, don’t. You’ll regret it. Their customer service is unhelpful, their system is broken, and their business practices feel borderline predatory. Save yourself the nightmare—go anywhere else.

4. T

   Trevor S.

   Source: MoveAdvisor · Brooklyn, NY

   1 Jul 20251-bedroomPaid $640

   Cancelled less than 24 hours before move!

   Booked a move nearly a month ago and Clutter canceled via text mere HOURS before our scheduled appointment on the final day of our lease. A shameful way to do business. I had followed up many times via phone to confirm appointment and after they cancelled, they rebooked my appointment seven days later (not helpful when you carefully plan a move far in advance!) When I spoke to a rep, they didn’t even have the right rescheduled date on hand. A total sham of an operation.

5. C

   Cristina C.

   Source: MoveAdvisor · Corona Del Mar, CA

   23 Dec 20242-bedroomPaid $400

   Beware of Clutter Storage - A Nightmare Experience

   If you're thinking about using Clutter for your storage needs, think again. I cannot stress enough how frustrating and disastrous my experience has been. I had stored the entirety of my 2-bedroom condo with Clutter for three years, paying for an extra-large unit to ensure all of my belongings were safe and secure. But when I finally decided to close my account and have my items delivered back, what I received was nothing short of a nightmare. Clutter delivered only 20% of my belongings. That’s right—80% of my items, including expensive furniture, artwork, and personal items, are nowhere to be found. When I contacted Clutter, they had the audacity to claim that there was nothing else in my unit. I immediately called their customer service, but instead of helping me resolve the issue, I was sent to a call center in India where the representatives were unhelpful and refused to escalate the issue. Despite demanding to speak to a manager, I was told one would call me back—but no one ever did. Frustrated, I filed a claim online weeks ago, yet there has been no response. As if that wasn’t bad enough, I recently learned that the insurance on my belongings only covers up to $1,000. I had no idea about this limited coverage when I entrusted Clutter with my valuable items, and now it feels like I’m stuck with a fraction of what I had. This company has shown zero accountability, and I am left with missing items, a broken system, and no help in sight. If you're considering using Clutter for storage, do yourself a favor and look elsewhere. This is not a company you can trust with your valuable items.

6. G

   Greg T.

   Source: MoveAdvisor · Culver City, CA to Marina Del Rey, CA

   7 Aug 20241-bedroomPaid $1,100

   DON'T USE CLUTTER - FIND ANOTHER MOVING COMPANY!

   This is my second time using Clutter and they have since gone downhill from how they run the company. They may have a good app to track the truck, but that's about it. I recently used them to move from one house to another in Los Angeles and they somehow figured out a way to lose a box of valuable furniture. How do you lose a box if you are only moving one person's belongings directly over to their new house? I then tried calling their "customer service" who are all offshore based and know absolutely nothing about anything. After my 7th attempt, I finally spoke with someone in the US who ultimately said they checked with the movers and they don't remember... of course they don't. Additionally, the movers are not trained very well in how to package furniture for a safe move - they haphazardly put boxes together and just dump large items in them. Furthermore, they have a lot of hidden fees so you should beware of their unscrupulous marketing tactics. There are plenty of better, more professional movers out there. I now have to spend way more money replacing the items they lost - GO ELSEWHERE IF YOU DON'T WANT YOUR ITEMS LOST AS WELL!

7. J

   Judith F.

   Source: MoveAdvisor · Houston, TX

   13 Jul 20241-bedroomPaid $420

   PLEASE READ BEFORE USING THEM

   Their storage facility is rat infested and hot. My blood pressure cuff melted. My bag disintegrated. I was seeing this power residue and it was my bag. A lot of my clothes faded on each other because of high temperature in the storage. Oh my gush, there was rat shi! for days. My kitchen things, clothes, books, papers, kids toys, etc all had to be thrown away because of rat poop, broken, mold, and discoloration. They said to put a claim in. Ok, the way the set the claim up is for you to find a store online that list your item for the price and if you cannot find the item they will only pay you $1 for your item. Yes! You heard that correctly. And, on top of that they charge you over 400.00 to remove your things from the storage, even if you go get them yourself. And, do not forget that is over 400.00 plus the monthly payments that they were deducting. Those high reviews are either payed, self reviews, or not real customers. Oh, the rats did not just lived and poop in my thing but they also had a feast on whatever, clothes, shoes, bags... whatever. Oh, my shoes and leather coat gone. The heat did a number on those. My boxspring and mattress both had large what looks like water stain on them. As, I unboxed my things I couldn't stop crying. I will be calling the news to also report so they can film those rat shi! and my loses. This is freak nasty, disappointing, waste of money, upsetting, and taking advantage of people.

8. L

   Louis Z.

   Source: MoveAdvisor · Brooklyn, NY to Los Angeles, CA

   4 Dec 20231-bedroomPaid $3,000

   Worst Experience Ever

   DO NOT USE THIS COMPANY!!! Stored my items with this company in for 2 years. They broke a table when they picked up the items. They caused $15,000 worth of damaged and lost items. They lost 8 out of the 15 crates I filled up with them. They initially offered $400 to cover damages and kept pointing to the policy. The expanded policy minimally covers as well. The loading team at their warehouse was completely unprofessional making my movers wait while they took breaks. Overall, one of the worst experiences ever. If you want your items in tact, use another company. This one is not accountable and does not care about their customers or their belongings.

9. H

   Halle K.

   Source: MoveAdvisor · Los Angeles, CA

   15 Nov 20234+ bedroomPaid $65,000

   Extremely Disappointed: Negligence and Broken Promises

   I am writing this review to express my extreme disappointment with [Company Name], a storage company that has failed to uphold their promises and provide a safe and secure environment for my belongings. Over the span of five years, I entrusted them with over $65,000 worth of items, expecting that they would be kept in pristine condition. However, my experience with them has been nothing short of a nightmare. First and foremost, the company failed to maintain a clean and hygienic storage facility. Upon retrieving my belongings, I was appalled to discover an overwhelming presence of mold infestation. This blatant neglect not only resulted in the destruction of numerous valuable items but also posed a serious health hazard. The fact that the company allowed such a hazardous situation to develop is utterly unacceptable. Furthermore, it became evident that rats had infiltrated the storage units, leaving behind droppings and causing further damage to my belongings. This demonstrates a complete lack of pest control measures and adds insult to injury, as it further highlights the company's disregard for the safety and well-being of their customers' possessions. Despite their initial promises to keep my belongings intact, it is clear that [Company Name] has failed to fulfill their obligations. The condition in which my items were returned to me is a testament to their negligence and inability to provide the level of service they advertise. I urge anyone considering using [Company Name] for their storage needs to proceed with caution. My experience has been a costly and devastating one, with irreparable damage done to my cherished belongings. It is my hope that by sharing my experience, others can avoid the heartache and financial loss that I have endured. In conclusion, I strongly advise against utilizing the services of [Company Name]. Their failure to maintain a clean and secure storage environment, coupled with their broken promises, has resulted in significant damage to my belongings. The lack of accountability and professionalism displayed by this company is truly disheartening.

10. E

    Erin R.

    Source: MoveAdvisor · Los Angeles, CA

    23 May 20231-bedroomPaid $7,500

    Don't be fooled by what seem like low prices...

    Clutter uses bait & switch prices to lure in new customers, while trapping existing customers with ever increasing monthly rates. I have been a customer since 12/29/20 and in the 2.5 years that I've had my items stored with Clutter my bill has gone from $189/month to $302/month. I was told in writing at the time that these increases were due to cost increases in fuel, raw materials, and labor wages and that "Clutter has increased fair wages and benefits for both hourly and salaried team members because we believe it's the right thing to do". Well fine... I absolutely get that prices can go up and I completely support fair wages. Only here's the problem... current Clutter prices as advertised on their website are LOWER THAN EVER. Currently $186/month for my exact unit. So can someone please explain to me how my storage unit that is literally just sitting in the warehouse untouched for 30 months is generating so many cost increases for the company... meanwhile a new customer who actually needs a truck filled with fuel to come pick up their things, plenty of materials to wrap and pack those items, and the labor required to drive the trucks and load and unload everything into the storage unit is currently able to do ALL THAT for $186/month for the same 10x10 unit that is now costing me $302? In addition, despite a contract that says the final delivery of all my items will be free plus $38/ hour for labor, I have now been informed that it will cost $291.48 + $78/hour to close my account and have my items returned to me due to "unprecedented increases in supply chain costs". Only there AREN'T "unprecedented increases in supply chain costs" because they are currently advertising FREE pickup and delivery to new members in my exact same zip code. Clutter claims it can't possibly honor the rates of my contract because costs have risen so much over the last few years.... only Clutter prices for new customers have never been lower -basically subsidized by rate increases on existing customers... a very shameful way to run a business. If Clutter can offer free final delivery to everyone signing up by the end of May, it can afford to honor my original contract rate of $38/hour... which is all I want. Unfortunately the best offer I have gotten after hours of phone calls and formal complaints is a measly $50 credit... RUN from this company