29 Dec 2016 · MoveAdvisor
1.0 out of 51.0
It all starts with Pamela (pamela@ctc-relo.com) She told me she was the best and had been doing this for years. After giving her my information and what I had to move, she was great. A few adjustments based on what I wanted to move and what I did not we came up with a final tally. I had my Money Order in hand the day the movers arrived and all was good. I thought, great, all the bad reviews were wrong I would be fine. The guys that picked up everything were very good all picked up and on the truck in about 45 minutes. Instead of the $919.00 I was supposed to pay (919 x 2) it turned out to be $919.00 for them and now $1564.00 on delivery nice little $645 upcharge (I should get into the moving business). They also said I would get 24 to 48 hours notice before they got to my new place. Well, I get a call about 3:30 in the afternoon today (6/28/2016) saying they would be at my place between 7-8 pm. I rushed home and got here about 6:30 pm when I did not hear from driver at 8:10 pm I text him and asked about his ETA, he called me back and said he would be here at 7am the next day. I told him I cannot be here after 8:30 in the am as I have an all day meeting from 9-5 pm and cannot miss it. So at this point, iam already paying a lot more and not getting a proper notice and being inconvienienced and I hope they get here early enough that I can make to work my new job, I am extremely frustrated. So, the guys show up, cannot speak english (russian or ukraine) claim they cannot park on the street (like every other moving company does) then proceed to add more money to my bill. This move cost me $1019.68 more than my estimate. My $919 dollar postal money order for the drop off turned out to be $1564 and then the drivers moving my furniture charged me another $375 cash on top of that because they said the walk was too far (see above about not wanting to park in front of the bldg.), also, the drivers did not seem very happy that I had postal money order (like I was told to get from Pamela), the driver Soleh, said oh ok I like cash. I said the people that packed me said to get postal money orders. So, in a nutshell, my $2232.87 moving estimate cost me $3252.55 this is $1019.68 more.
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