12 Aug 2020 · MoveAdvisor
1.0 out of 51.0
Unfortunately had this company contracted by the military for my move. I had such a poor experience that I would never recommend this company to anybody, for anything. I truly hope the military removes their contract with this company.
1.) My house was left an absolute mess. I had trash all over the house, piles of my items just sitting in random places throughout the house, and a ton of debris outside my home that I had to have removed. I wish I could post pictures so people could see how bad it really was. I had mud all over my brand new rugs and dirt footprints throughout the house on my brand new carpet. They also busted up my walls and just placed large furniture in front of the damaged walls to cover it up.
2.) My brand new house now has scuff marks all over the walls, dents, holes, you name it. My floors are scratched and my flower beds were kicked up all over the front.
3.) The team was so unprofessional that they got in a verbal altercation in front of my home, in front of my wife and kids. The manager had to tell them to quit.
4.) a considerable amount of my items are damaged, and while the items damaged inside the boxes are likely poor packing on the other end, my damaged furniture is absolutely to the fault of the delivery. I had a lot of very new furniture that is now scuffed, scratched, or completely destroyed.
5.) The team was expected to put together items that were taken apart by the team at my old home. After 1 hour of the guy attempting to put the table together, he up and quit and left it half assembled. I could have asked them to finish, however it was 9pm and I couldn’t deal with their unprofessionalism any longer.
I will update this review after I get my claim together and let you know how painful that process was.
And to add: I was going to leave it at one review, but my google review disappeared so we’ll play that game.
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