24 Aug 2022 · MoveAdvisor
1.0 out of 51.0
Avoid this company!
The sales team assured me of a date the movers would show up and a date our things would be delivered to the new address. We were told the driver would be contacting us 2 days before the move date to let us know what time to expect them. No call from the driver. We were then told that we would receive a call from the driver the day before the move. No call from the driver. The day of the move we still have not heard from the driver and customer service cannot provide any information as to when they might arrive. At 3pm that day we are told that the driver will be there the following morning (a day late) and we will be getting a call from him with the time of arrival. No call from the driver. The following morning (already a day late) we are told that the driver will not be there until 3pm. At 3pm we have still not heard from the driver and customer service cannot give us an update.
To summarize, the driver never showed up and we had to scramble to rent a UHaul and move ourselves. We were never given any explanation as to what happened and now are being told that they cannot tell us if/when we will be receiving our deposit back. I have never dealt with a company with worse customer service.
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