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Recent reviews

V
1 May 2019 · MoveAdvisor
1.0 out of 51.0
We have (had?) a contract with this company to do a small move for my mom from Oregon to Colorado. We paid the retainer fee. On the day before I was to fly out, I got the call that they would not be able to follow through. Supposedly they tried to "find" someone to move her, but that feel through as well. At this point, they still owe us $518 and some change for this incompleted service. We have called, emailed, called again, emailed again and always get the same response, "We will get back to you with your refund." I called last week (again) and talked to "Kyle" who again said he would get back to me on Monday. Surprise.. "crickets." I called today (Wednesday) and now the phone number in Florida is "not accepting calls" and the cell phone number is shut down. Kyle said he was moving the company to California. I WILL find you Kyle. You have caused more tears and heartache as we are dealing with my dad's death and now you have stolen money from my 80 year old mother who needs every penny. I don't think you could ever get any slimier. I am contacting the Attorney Generals in all states your company "serves," the BBB in each state and the Departments of Transportation. If this continues, I will be calling an attorney to not only get my mom's money returned but also compensation for the incredible difficulties your company has put us through. Be ready. From the looks of the reviews, perhaps a class action suit is in order. Criminals.
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T
4 Dec 2018 · MoveAdvisor
1.0 out of 51.0
Before agreeing to their services, before any money changed hands, I sent them the requirements for my building TWICE. They acknowledged and agreed to those requirements. They fulfilled none of the requirements, gave me no warning for the delivery except until 8pm the night before so I could not reserve an elevator, and the movers that showed up were rude, pushy, and demanded extra money from me for the mistakes of Complete Moving Group. I would rate them 0 stars if I could. This has been the worst moving experience I ever had. Will never use their service again and I advise you do the same.
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J
22 Nov 2018 · MoveAdvisor
5.0 out of 55.0
My experience with this company was superb from the get-go. Whether it was communication through phone or email, the responsiveness their sales team and movers showed was amazing. They also answered all my questions to my satisfaction. It was a big move as we were moving from a big mansion like house. But the CMG crew made the move hassle free and easy for us. The carefully packed and carried all the stuff to the trucks. The crew ensured they have all the equipment and people needed to avoid damaging heavy items. The furniture was unscathed, none of the fragile items were damaged, and the whole moved went smoothly. My wife and I loved working with CMG as everything was covered within the quote. Keep up the good work. Cheers!!
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M
18 Nov 2018 · MoveAdvisor
1.0 out of 51.0
Best I explain this bad experience is by last email (sent 3 and called 3 X- no reply) ) I sent to the office to Ivan ( supposedly owner) and Liz, office manager: "Good evening., I have tried many many times to reach you Ivan, or you Liz again, ( ?) but all I get from a gentlemen who answered the phone is that they are working to handle the matter and someone would call back. No one has . Been roughly 2 weeks now since original move/complaint of missing items.. . I give up!! I don’t have any more time/patience to deal w/this bad business; lack of follow up . Apparently your promises to call back are as good as delivering all items in a move which is poor. More important is the lack of follow up. Being a loan officer of 35 years, I am proud to say, that “my last foot forward, in as equal to, if not better than, , my 1st foot forward” … .both 100%..( Too bad your firm can not boast the same )… Liz, I spoke to you once (not sure if that’s ure name as so abrupt) , you were both extremely condescending and , belittling as to my complaint, (stating that it was basically no big deal) as to my issue. These movers took 10 hours ( albeit, no extra cost- except for my time which I could been spent working ) and , I unfortunately gave them like 140 tip after they said 120 was not sufficient).. I also bought them Pizza for 60.00 .. fortunately my friend was there to witness the atrocity and basically told me I am lucky he was there to get these guys moving ( as they would take like hour breaks) .. I also had another person, to unpack, as to attest as to the missing item. Mostly, I am upset ( as I do not drive) , as it cost me like 80.00 to pay someone to take me to the different places needed to replace 4 items - besides the 160 material cost. Just gets me as I treated the movers very nicely , and that you will not only address the problem, but dismiss it!! With the Liz attitude .. I guess I am out of the 240 bucks it takes to replace the item with its contents and the time it takes to do so, and out of patience. Mark B-.
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M
9 Nov 2018 · MoveAdvisor
5.0 out of 55.0
I wanted to move an old Essex piano from my parents’ house to my apartment, because my parents wanted me to keep the piano as they were moving out of town. Since Complete Moving Group was helping my parents with the move, I hired them for this job as well. Michael was the lead and he himself helped with moving the piano. They unloaded it at my apartment which was all the way at the 4th floor. I am quite satisfied with your services. Good work.
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