4 Jun 2013 · MoveAdvisor
1.0 out of 51.0
Very bad company! I had a container go from New York, NY to Rio de Janiero, Brasil. They told me many lies! Confianca hands your container off to another company in Brazil that has never spoken to you. Confiance will tell you one thing, then the "broker" company will tell you another thing. I was told that I would pay $3,000 in the USA and $3,000 in Brazil. I paid $3,500 in the USA and then I paid $5,000 in Brazil. In Brazil, I was given 2 invoices at 2 different times! I was told to pay the first invoice with 1 day notice to pay $2000 and they threatened the the port was going on strike. Then later I was given 2 days notice to pay $3,000 due to space fees in the port. It was explained that because customs took a long time that I had to rent space for $2,000 or I would have to pay more fees. Confianca told me that I would have all day to load the container in Brazil when I only had 2 hours. The broker in Brazil told me that the container would be on the gound when it was delivered. In reality, it was 2 meters off the ground. I put a lock on the container which was cut and the seal was broken in Brazil. My things were taken out and not put back correctly. I am very mad at confianca. I dealt with 4 different companies in all. I am so mad, that I am thinking of making my own moving company to put Confianca out of business!
Read more