14 Jun 2018 · MoveAdvisor
1.0 out of 51.0
Honestly, if I could give 0 stars I would.
I reached out to Copher Movers (an agent for Wheaton Van Lines) to get a quote on our move from Aruora, IL to Dallas, TX. I sent in a brief inventory of our belongings and was given an estimate and I was told that if I allowed the company to come do an in-person survey of our things, they would send a not-to-exceed estimate afterwards. I agreed, and Ed Copher came out to do the survey. He said I would have the quote either that evening or first thing the next morning. 3 days later, I still had not received anything so I contacted Copher again looking for my not-to-exceed estimate and they sent it over a few hours later. The estimate stated that we had roughly 2100 lbs of belongings and the price for loading, transportation, and unloading would be $3,630.00 (plus an additional $200 for insurance with a $0 deductible). I thought it was a little high but I saw the value in not having to load up, drive, and unload a truck myself so 6 days after receiving the quote I returned it signed.
A few hours after receiving my signed agreement, Jaime Copher emailed me to let me know that there had been a “mistake” in their computer system and that we actually had roughly 4,400 lbs of belongings and the actual price would be $5,369.42. Woahhh, wait a minute! How did the weight of my belongings all of a sudden more than double and I am being charged $1,739.42 more than my original estimate that was supposed to be NOT TO EXCEED and that I had already agreed to?! I expressed my frustration to Jaime and said that I thought it would only be right for them to honor the original estimate seeing as I had already agreed to that price. They refused to honor the original price and said there was nothing they could or would do about it.
I then reached out to Wheaton Van Lines to see if they would be willing to help since Copher Movers was one of their Agents. I spoke with Todd Emerick, a Director at Wheaton and he said that he understood my concerns and asked that I give him some time to make a few calls and see what happened. I agreed and was thankful that it finally sounded like someone would be willing to help. Todd called back a few hours later and said that he was agreeing with Copher and that they would not be honoring the price. What?!?! He said that he thought it was fair that Ed Copher had agreed to “eat” nearly $500 of the revised price (Nobody ever offered that to me) and said there was nothing he could do.
These guys have horrible customer service and the fact that they refuse to honor a CONTRACT is absurd. I would strongly encourage you to look elsewhere for your moving needs. You’ll only find disappointment here.
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