3 Nov 2021 · MoveAdvisor
1.0 out of 51.0
This company is without a doubt the worst moving company I have ever used. I booked them in advance on Oct 4th to move on 30th Oct at 3:30 pm. They took a deposit of $113 and said the amount would be adjusted with the final bill.
On the day of the move (i.e. on October 30th), at 3:30 pm, I called and messaged them to ask where the packers were. A guy named David messaged me back and said he would check with the movers and let me know in 15 mins. I waited for 15 minutes and called them again. Then he started saying the truck was broken and it would take some time to get fixed, like 30 mins. I called them again after 30 mins, then David started saying the truck is broken completely and the movers' team is saying it is not possible to move today. So we have to change the date to tomorrow.
First, I booked the service elevator in advance in my building. Second, my landlord was coming to collect the condo keys. I said the same thing to David and he asked me to wait for another 30 minutes.
I waited another 30 minutes and called them again. Then Stevan picked up the phone and said David had already left the office. I asked Stevan what the status of the mover was. He asked me to wait for another 30 min. I waited again and when I called, he started saying, "I am sorry." please wait for another hour and when I called him after an hour, he said, "Sorry, the movers are not available."
How can people be so unprofessional and play with people's lives? I booked the truck a month ago and paid the deposit as well and in the end, they didn't show up.
On that day, I had no option other than to move out. My landlord was already there to collect the keys, and the service elevator was booked for that day only, and it was already 6:00 pm. I was so stressed out. Somehow, I got the new movers and they agreed to move on the same day.
Now I am asking them to refund my deposit. They are not returning my deposit, not taking my calls, and not replying to my messages.
Please don't use this company. Those fake 5-star reviews are probably from their internal staff. You will waste your time and money and still won't get anything. These people are the most UNPROFESSIONAL group of people you could ever do business with. It is surprising how they make money. This is such a big scam, and we should stop all these fake people somehow. I appeal to all people to be careful and avoid these people at any cost.
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