24 Oct 2024 · MoveAdvisor
1.0 out of 51.0
If I could I would give them a zero stars rating, I certainly would! Movers were exceedingly unprofessional! Our experience with Country Mile was a difficult and very stressful, not to mention expensive, experience from the very beginning! I was given no guidance or assistance with any of the paperwork, which was not properly completed ('stick-on' inventory numbers applied to our household goods so that they might be tracked & properly accounted for were not used!) nor was I offered the option of better insurance coverage (vs. the minimal $.60 per pound!)
The crew couldn’t even show up when they said that they would. On day one, they said that they would arrive on-site at 7:30 am. They showed up at about 1:00 in the afternoon. In point of fact they NEVER arrived on site when they said that they would.
On the day of pick-up, they arrived four hours late with an already partially loaded truck. As a result, our household goods were moved in two different shipments. The day of our second delivery, the crew left well before they had completed setting up our office. It took me in excess of 8 hours to complete the setup. Additionally, the pick-up crew lost the hardware for our daybed & I had to purchase replacement hardware!
On the day of pick-up, the movers picked up two tables, but at our new home, they only delivered only one. In that the table was disassembled into its components (4 Cabriole-style table legs and the table top) I find it very curious that NONE of the components arrived at our new home (strongly suggesting that the table (complete) was stolen!) The table, of solid cherry construction & in pristine, as new condition, was inherited from my mother-in-law by my wife & when new cost well over $1000.00! We notified Country Mile Moving that the table was missing & they claimed to have checked the storage facility where it had been stored. And in less than a day we were told that they found nothing! Clearly Country Mile made no real, earnest effort to actually trace where our table was!
As we unpacked our household goods, we discovered many, many broken or damaged item. Most of this breakage and/or damaged was as a result of sub-standard (careless or inadequate padding and packing.)
In short, DO NOT use this company for anything! Their business practices are completely unprofessional and nothing short of fraudulent. You will almost certainly end up very dissatisfied and ultimately paying our far more than you would if you had used a first-line moving company.
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