27 Apr 2023 · MoveAdvisor
1.0 out of 51.0
First off, I can't give a zero rating or a negative 5 which may be more appropriate. We moved from S. Florida to Western NY items were loaded in August 2022 and delivered to new address in Dec 2022. The experience on the load side....the kitchen guy that packed all the glassware....perfection not a broken glass anywhere!!! the rest of the move they broke our stairs (Cousins did fix this). However, they broke it with our master bedroom furniture that was around 15k and took 12 months to get. They pieces are all heavily marred and damaged. They broke glass scounce globes and hid them in the corner of the garage (not knowing my wife is a neat freak and found them cleaning everything out). Tools were damaged (safety guard broken right form a hedge trimmer - anyone know how to use a hedge trimmer safely without a safety guard? We are missing numerous boxes that until we come across something we are missing we will never know what it was. To top it off we paid around $1000.00 per month to Clem and the cast of clowns to store our stuff.....I think we paid them to take their time and pilfer through our stuff....missing rugs and other items. In addition, my wife had an old cameo that the box arrived empty. Wonder where that went?
All in all, I've used Cousins in the past with much different results. However, they have taken a satisfied customer and one that has referred a fair amount of business to them over the years into one that won't refer anyone and potentially would never use them again... Why do you ask? Because Clem hasn't responded to any messages I've left or anything! If he actually made it look like he cared, I might upgrade this to a 3 if he gave us back the money we paid for storage as he definitely didn't store it with care and refunded $5k to cover the damaged and missing items. I will post again if he actually does anything. We will be contacting BBB tomorrow.
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