5 Apr 2021 · MoveAdvisor
1.0 out of 51.0
DO NOT USE THEM! Horrible experience with this company during a move in January. To summarize: they were late, they moved incredibly slow (1 small item at a time while looking at their phones, etc), we helped move half the stuff to speed up the process, they dented several pieces of furniture, they smelled like marijuana, and come to find out they overcharged us and lied on the receipt.
I contacted the manager, Paul, to discuss my concerns. After explaining my frustration about paying $700 for terrible service he informed me that the receipt he had showed a lesser amount. This means that the movers overcharged us, documented less time than they actually spent, and pocketed the extra money. Paul informed me that he would do more investigation into my concerns. I provided text messages to corroborate start and end times. After several emails Paul stopped responding to me and I can no longer get in touch with him. I gave them the opportunity to make it right and they really missed. Incredibly disappointing.
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