18 Jun 2026 · MoveAdvisor
1.0 out of 51.0
I hired Craig Van Lines for a move from Northern Virginia to the Richmond area and unfortunately my experience has been very disappointing.
One of the items moved was a treadmill that was fully operational before the move. During the move, the treadmill was forced through a doorway rather than being disassembled. I have video of the process as well as evidence of paint transfer showing contact between the treadmill and the doorway. After the move, the treadmill no longer powered on and the display was damaged. The movers also bumped up the treadmill on the stairs because it was so heavy.
When Mr. Craig later visited my home, he stated that someone would be sent out to repair the treadmill. However, I subsequently received a claim denial stating there was no evidence of mishandling or damage by the crew and that the company was not responsible for the malfunction.
What I find most troubling is that the company inspected the home, accepted the treadmill for transport, moved it, and then later took the position that the treadmill should have been disassembled before being moved. If that was truly the concern, it should have been identified before the move took place.
I paid for valuation coverage with a $500 deductible and attempted to resolve this matter directly with the company. Unfortunately, we were unable to reach a resolution.
Based on my experience, I cannot recommend Craig Van Lines. I encourage anyone considering their services to carefully review all contract terms, document the condition of valuable items before a move, and record any concerns immediately.
This review reflects my personal experience and opinions.
Futher all denials from the “insurance company “ have been told to us by Cindy Craig and I have yet to see the actual denial letter from the Insurance company . But even if they did deny it the fact remains that the moving company did not move the treadmill in accordance w proper moving techniques
Read more