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Recent reviews

C
27 Jun 2019 · MoveAdvisor
1.0 out of 51.0
Such a horrible experience in all ways, thousand of dollars worth of damage to my furniture, received someone elses items that were never picked up and received $72 for the furniture damage. The cross country delivery was 5 weeks late. Very upsetting experience.
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S
19 Mar 2019 · MoveAdvisor
1.0 out of 51.0
Many problems with this company. They stated delivery would occur in 10 to 14 days but it was 34 days. Most of my furniture arrived damaged as well. Also there was only one person to unload the truck when it finally arrived. Please do not use this company.
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L
19 Feb 2019 · MoveAdvisor
1.0 out of 51.0
I'll start by saying that everyone says "there are no good moving companies"..Well, D&J LLC takes this to another level. They win the award for worst company I have ever dealt with in my life. If I could give them zero stars I would. DO NOT USE THIS COMPANY. They are a bunch of scammers, thieves, and their customer service is non-existent. They honestly act like they're doing you a favor to take your money and deliver you shards of your belongings..assuming you actually receive it at some point. They DNGAF about you once they get your deposit. I hired them because their agent, Jorde Hosang, was very responsive. I have to say, he was the only not-terrible part of this whole experience. Long story short, they BROKE or LOST absolutely everything I own, including completely shattering my flat screen TV that they charged me to pack on my behalf. The corners of all my furniture is chipped, dented or broken. They were the most expensive estimate I got by a long shot, but due to Jorde's responsiveness I chose to book with them. They ended up charging me double my original quote (so double the already expensive quote I got) when you consider all their misc add-on fees (or bribes in this case). They also conveniently "lost" the one box they packed for me (by the way, they insisted on consolidating some smaller items, charged me for a wardrobe box and tape. Therefore they knew the exact contents of this box), which included my new Dyson vacuum, some antique silver, a couple framed pieces of artwork, a small rug and a paper shredder. I should have listened to the negative reviews..I'm kicking myself for using these guys, and more so for trusting them when they said that "the negative reviews are only because of the fires in California, which caused a backlog in our warehouse. But we can assure you that everything is OK now"..that's complete BS. Also, double check the positive reviews - the "authors" have written a myriad of super-positive reviews for a ton of moving companies. They're either bot-generated, or people that are paid to write fake reviews. I'm now dealing with a 3rd party for the claims on my stuff because that's what they're insisting I do. D & J LLC. does not care about their customers, and they act like they're doing you a favor to take your money and break/lose your stuff. Oh, and they insist on taking cash at the end, and won't start unloading the stuff until you pay them. So you have no clue that everything is broken/stolen until they're paid in full. AWFUL COMPANY. AWFUL PEOPLE. I'll make an update to this review if they do anything to make this right. But as of now, I would have honestly been better off to sell my stuff for pennies on the dollar and re-buy it in my new location - at least then I wouldn't have had the financial cost and stress/angst of dealing with these people. RUN AWAY. Literally, book with ANY OTHER MOVING COMPANY.
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J
6 Feb 2019 · MoveAdvisor
1.0 out of 51.0
The sales process: The sales guy, Richard was very friendly and helpful. He told me exactly what I wanted to hear, even when it contracted the contract. After I paid my deposit he vanished. He became non-responsive as soon as things started to go wrong. The pick up process: Richard had set me up with a pick up time frame of 2pm - 6pm on December 22nd. I got a call from the driver around noon that day stating that their truck had broken down about two hours away from me and the earliest they could get to me would be 11pm. I did not want men that I don't know in my apartment at 11pm, so we rescheduled for 7am on the 23rd. When the driver did not show up by 7:15 am, I called him to find out where he was and he was still asleep. Three men showed up to move my stuff at about 8:30am. They were all very nice, but extremely unprofessional. Here's a few examples: When I opened my fridge, one of them looked in and asked if he and his two other guys could have water bottles. These were Smart Water and they cost about $2 each, but it would have been awkward to tell him no. A different guy asked if he could use my restroom and of course I told him yes. About 30 minutes later I made a comment to him about leaving the seat up, and he just laughed and walked away. He never put the seat back down. That same guy asked me if I smoke pot because he saw me smoking regular cigarettes. Lastly, they put a dog gate on my inventory list and they did not take my dog gate. That gate stayed in my apartment until December 30th. I was charged several hundred dollars more at pick up than Richard had initially quoted me. Trying to find out the status of my delivery: I was under the assumption that my items would be delivered prior to January 7th based on the conversation and correspondence with Richard. I started calling Richard and every other number I had for D &J on January 3rd, and no one could tell me where my items were. After more than 24 hours and four phone calls later, I was able to get Diego on the phone. He was unsure why none of his people could tell me where my items were because they were still at his warehouse. Diego frankly did not care that I was upset or deceived by Richard. At one point during our conversation he stated, "If you had a $10,000 move, you would have your stuff by now.” He did not care about my $3,000 move or the fact that it was nearly everything I owned. My delivery: I finally got the phone call that I had been waiting for on January 24th. The morning of the 25th, the driver called me and said that his truck would not fit in my apartment complex. I had to pay an additional $300 for them to rent a smaller truck to transfer my items into before they could make my delivery. As the two men were moving my items into my apartment, I noticed that NEARLY EVERY ITEM WAS DAMAGED. They tried to leave me with someone else's dog gate, even though they had been walking in and out of the one that I personally moved into my apartment weeks prior the entire time. Lastly, they lost my one and only irreplaceable item. It was a priceless painting that my grandma had painted for me and given to me as a gift. I know that it made it on the truck at pick up because I was charged $30 in packing materials for it. I was texting Diego pictures of every damaged item and told him about my missing painting and he did not offer one apology. He kept referring me to fill out a claim and at one point wrote that my damaged items, "didn't look that bad.” Their sales people set unrealistic expectations, their movers are unprofessional and will damage and lose your items, the coverage for damaged and lost items is an insult and the owner of the business does not care. I told Diego that this has been a heartbreaking, miserable and infuriating ordeal for me and has has not offered one apology or showed me that he cared at all. I wish I had never done business with them.
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C
23 Dec 2018 · MoveAdvisor
1.0 out of 51.0
They are the biggest scammers and cheaters. Jen Justin you cost me so much money and four months later to get my damaged belongings. I hope you go out of business.
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