4 Aug 2021 · MoveAdvisor
1.0 out of 51.0
Warning! Do not waste your money on this company. My mother and I wanted a long distance move from Florida to Michigan. John Savage, the owner, gave us an estimate that was in line with other movers. However, he also gave us a song and dance about needing to know right away whether we were going to use his company otherwise the roads were being shut down for freight and we would not be able to get our belongings out until sometime in August. In retrospect, this was probably a lie.
In addition, we were given a binding estimate. I emailed and added a few items which we were then given another binding estimate for. My mother made the mistake of adding a chair and a dresser, so I did not take one of my couches stupidly thinking it would balance out. I was told that because of the switch our load was 4,000 pounds over. We were obviously given an incorrect estimate to start with. However, John at no time admitted that he might have made a mistake. Instead he pointed the finger at my 78-year-old mother and kept blaming her because she added stuff. Extremely poor customer service.
Furthermore, he knew on Tuesday, we were supposed to be loaded on Thursday and didn't get loaded untill Friday, that all of our belongings were not going to fit on one truck because the person before us was over on their load. The truck driver let him and the dispatcher know and asked them if they still wanted him to take our load even though it would not fit and have to be split into two shipments. They told him to take the load. We did not know until the truck driver came to get the second load which was my house that our load was going to be split into two. There was absolutely no communication on John's part.
The truck driver was on with his dispatcher telling them that we needed to get a truck out because we were already a day late. I had calls and emails into John, customer service, and the move manager. The only person who would talk to me or answer their phone was customer service. When John finally did call he was yelling at me on the phone and telling me it was all my mother's fault that we had to have two loads. He even went so far as to tell me that he needed to have men with trucks not boys with wagons to load our stuff. He was very unprofessional, uncaring, and horrible at customer service. Our move date was July 15th. It is now August third and I was told yesterday that the rest of my belongings MAY be coming in August 11th.
Oh, and I also had to find somebody to unload the semi when it got to Michigan. The driver was the only one who was unloading. The owner, john, is the one who should have set that up. It's ridiculous when the customer has to do their work.
That's not all of the problems that we encountered, but those are the highlights with this company. Their parent company Wheaton Van lines was no help and resolving any of these problems either. I also suggest you stay away from them unless you want them to stick their lawyer on you.
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