2 Mar 2026 · MoveAdvisor
1.0 out of 51.0
I would strongly warn anyone considering this moving company to proceed with extreme caution.
I was initially promised delivery of my household belongings within 7–10 days. That timeline was not met, and since then I have been given multiple new delivery dates that were also not honored. My belongings have now been in their possession for over 100 days.
Communication has been extremely concerning. I have experienced repeated misinformation from the sales team, calls being disconnected during conversations, and ongoing assurances that did not reflect reality. After realizing the situation, I requested the return of my belongings rather than continued transport. I was then informed that I would be charged additional significant fees simply to have my own items unloaded and returned.
Based on my experience, Mark lied to get the sale - he is just as guilty as the company. They all know this is going on and will say whatever it takes to get your business. Mark showed me a fake website with great reviews when I raised concerns and then proceeded to tell me that was not their website. Nothing, he stated was true and unfortunately, I now how to spend time going to court. I would urge potential customers to carefully research this company, confirm delivery timelines in writing, and review contracts and business history thoroughly before committing.
I have now had to hire a lawyer and file in Alberta just to get a resolution because they continue to lie. I have travelled back and forth over 4 times because I don't want to replace items when they have told me my stuff is on it's way. This has been extremely stressful, affected my business and my ability to move into my home. This is very unfortunate however they have forced my hand to take further action.
I cannot recommend this company.
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