2 Jan 2024 · MoveAdvisor
1.0 out of 51.0
I am so disappointed in this service and I will NEVER trust a moving company after this.
THESE PEOPLE ARE SCAMMERS AND SHOULD BE ARRESTED!!!
They website promises 24 hour customer service but I could never get anyone on the phone.
My stuff was promised in 14 to 21 business days, but did not arrive until 27 Business days. This is despite their website promising an on time guarantee.
I paid to have the movers put my items together but the movers "forgot" their tool kit, didn't want to wait for us to unpack ours, or go and buy one from the hardware store.
My husband's computer was clearly dropped and is now broken, his desk badly scratched and our bed dinged up a fair amount.
Worst of all, my bookcase that had been made for me by my grandfather has been broken in 2 different places and no longer sit stable.
I was charged a six hundred dollar shuttle fee because the driver claims he could not bring his 18 wheeler to my house, never mind I have a sixty foot drive way and live on MAIN STREET. There is no regulation against this, I checked with the town hall and had a friend who works as a professional trucker look in to it for me, the company just wanted more money off of me and did not tell me until they already had my items.
Every time I called asking where my items were I was promised a call back I never got. I feel I received NO customer service.
Of course to get any kind of refund from these thieves and liars I have to jump through a million hoops and paperwork.
These people are thieves and I will take this to court if I have to to get my refund.
I am so disappointed in this service and I will NEVER trust a moving company after this.
UPDATE MANY MONTHS LATER:
I tried to file a claim to get some of my money back from this piece of shit company and after waiting 120 days I get told that the claim can't be processed because the movers are not replying.
THESE PEOPLE ARE SCAMMERS AND SHOULD BE ARRESTED!!!
They website promises 24 hour customer service but I could never get anyone on the phone.
My stuff was promised in 14 to 21 business days, but did not arrive until 27 Business days. This is despite their website promising an on time guarantee.
I paid to have the movers put my items together but the movers "forgot" their tool kit, didn't want to wait for us to unpack ours, or go and buy one from the hardware store.
My husband's computer was clearly dropped and is now broken, his desk badly scratched and our bed dinged up a fair amount.
Worst of all, my bookcase that had been made for me by my grandfather has been broken in 2 different places and no longer sit stable.
I was charged a six hundred dollar shuttle fee because the driver claims he could not bring his 18 wheeler to my house, never mind I have a sixty foot drive way and live on MAIN STREET. There is no regulation against this, I checked with the town hall and had a friend who works as a professional trucker look in to it for me, the company just wanted more money off of me and did not tell me until they already had my items.
Every time I called asking where my items were I was promised a call back I never got. I feel I received NO customer service.
Of course to get any kind of refund from these thieves and liars I have to jump through a million hoops and paperwork.
These people are thieves and I will take this to court if I have to to get my refund.
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