24 Aug 2018 · MoveAdvisor
1.0 out of 51.0
When I signed my lease at my apartment in Austin, in late October I began doing internet searches and received many emails and phone calls from moving companies. East Coast Moving and Storage was one that seemed legitimate-especially after looking into the Better Business Bureau with an A+ rating! This company had even talked me out of being “scammed” by another company I was looking into. How very thoughtful of them! Their website states they are not brokers and everything from start to finish is done within their company. While I do take blame for not looking into them more, I sadly trusted BBB. They will also be receiving a letter from me and the others who’ve been wronged by this company.
I spoke with my first contact James Long, who seemed very professional and forthcoming. He made everything seem easy and cut and dried. I booked with them and allowed this company to withdraw the initial deposit from my bank account and was deposited to their account on Nov 2nd. To a company named Elite Relo Service Inc. into a JP Morgan Bank. The contract was made on 10/20/2017. Also, the electronic payment was supposed to be 480.00 not 570.00. I hadn’t noticed it until recently when I was trying to compile this complaint.
The first quote I got from them was only 1498.20 for 300cu. When I realized it wasn’t enough space, I updated my inventory. When I did this, I worked with Mark. He sent me a new contract. The cost went up to 3469.78 for 706cu.
The pickup date was on November 6th. The white truck with M.A.D. LLC had come and loaded my belongings Although the guys were very nice and treated my things respectfully, the driver swindled more money out of me saying they needed more cu. feet to fit the rest of my things. (note that I sent them an itemized list of what I was moving and got a new binding contract from East Coast Moving and storage on November 2nd) That was after they had more than half loaded. I paid with check #1113 for another 922.61. The supposed delivery date was November 10th. I did get a call back on the 10th after I had called. I wanted to make sure they weren’t waiting for me, as I had to drive down there. I was told it may take a couple of weeks at the most. I left a couple of days later to make sure I was there when they were.
After that time frame came and went- with no contact from the company, I called several more times. Most of the time speaking to an answering machine or the receptionist stating someone would call me back and update me still no call backs.
I had to go to Maryland for family business on the 17th for a few days and was stressed about it coming when I wasn’t home. I told them the dates when I would be out of town . I had called them when I was there to make sure they got the message because this company has not had good communication with me after I gave them the money. When I called from Maryland, the guy I spoke to (Anthony) said it was being delivered “now” I told him I wasn’t in Texas and wouldn’t be for a few more days!
I was becoming really frustrated at this point. All I wanted was the truth. I was polite in my conversations and was trying to work with them and gave them every opportunity to communicate with me. I was even hung up on! (Kyle) On November 19th I was told the driver was on his way by one of the
dispatch people-either Mark or Kyle. Still no show or contact from company. On December 4th, I actually got two call backs from two different people that day. First was Jeremy-supposedly a dispatch guy-, although I was promised to get a call from the owner “Shaun”
. He never called –and when I called him I immediately received a text stating he couldn’t talk. Never got a text or call back from him, even though I had left a message and texts. I again called office, by now I am calling sales office because they aren’t answering the dispatch number. I speak to Mark and he’s now supposedly getting upset with the company saying he’s taking this “personally” and will ask the owner “Shaun” what’s up with my things. He says not to worry they are in a climate controlled storage in Indiana and will be arriving between December 12th and the 14th. Still no show.
I have had only 5 call backs from this company since November 6th. Each time a different story. I had a lawyer’s office call them and ask when things will be arriving and Kyle states not to worry…they are in climate controlled storage and will be arriving by December 23rd. Still no show and no call back when I inquired what happened this time. It is now 7 weeks later than originally stated. Way to long for a person to live on with only what can fit into a two door Wrangler.
The company advertises they are NOT a broker, then how come you can’t keep in contact with your drivers? I feel they are fraud, asking for more money than was in “Binding” contract after things were loaded, the lack of communication and terrible customer service just baffles me.
I don’t understand how the better business bureau can give them an A+ rating?! Even their website has many many terrible reviews on it! I am so sorry I believed the Bbb. I wished I would’ve moved myself or sold everything and bought new.
East Coast Moving and Storage- 570 Mitchell Rd, Glendale Heights, Il. 60139 (855)844-6194 USDOT #1896009
MC #681911 **WHO I HIRED TO MOVE ME**
M.A.D . (Moving and Accounting Department LLC)- 2131 NE 51 Court, Fort Lauderdale,Fl 333008 (800)317-1567 USDOT #2447719/MC- #844764 **WHO TOOK MY BELONGINGS**
Finest Moves- 2626 Park Lane, Hallendale, Fl. 33009 (244) 875-6908 (855)844-6194 USDOT #1896009 **
I received my things on January 10th 2018. The
guys that brought it were in a huge truck with DOT# 2447719
MC# 844764 PLATE #487-4CU OUT OF FLORIDA.
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