25 Sep 2017 · MoveAdvisor
1.0 out of 51.0
East Coast Moving and Storage (AKA Finest Movers, Reliable Moving, etc.) requires a 30% deposit via ACH (so it cannot be disputed). The company failed to arrive on moving day, did not coordinate an alternative moving date and never communicated with me the day before, the day of or anytime after the scheduled move.
After dozens of unanswered calls, emails and voicemails to James Long, I reached Mark Stone, who told me a full refund would be mailed on 9/14/17. Nothing showed up.
On 9/25/17, I again telephoned the company to find out where the refund was but Mark Stone could not be reached. Chuck Torres could not provide a reason for the absence of the refund.
Bottom line - East Coast Moving and Storage left my family and a special needs child in a terrible predicament and could care less. As a result, we lost almost $900 with nothing in return and had to fend for ourselves on an interstate move on no notice.
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